Dental Front Desk Receptionist

Job description

Job Summary:
Nu Dentistry is seeking a friendly and professional Dental Front Office Receptionist to be the first point of contact for our patients. This role is essential in ensuring a smooth and efficient patient experience by managing the front desk, scheduling appointments, handling patient records, processing payments, and coordinating with the dental team. The ideal candidate is highly organized, detail-oriented, and committed to providing outstanding customer service.

Key ResponsibilitiesPatient Reception & Interaction:

• Welcome patients with a warm and friendly demeanor.
• Assist patients with the check-in and check-out process.
• Answer phone calls, emails, and messages professionally and courteously.
• Provide patients with information regarding appointments, treatments, and general inquiries.

Appointment Scheduling:

• Manage the office’s appointment calendar efficiently.
• Schedule, reschedule, and confirm patient appointments to maximize productivity.
• Notify patients of upcoming appointments and handle cancellations or changes promptly.

Patient Records Management:

• Maintain accurate and up-to-date patient records in compliance with HIPAA regulations.
• Process new patient registrations and update existing patient information.
• Assist in the digital or manual filing of records and required documentation.

Billing & Payments:

• Process payments, including in-person and over-the-phone transactions.
• Prepare and send invoices and insurance claims.
• Assist patients with insurance inquiries, payment options, and financial policies.

Insurance Coordination:

• Verify patient insurance coverage and eligibility before appointments.
• Coordinate pre-authorizations for treatments as needed.
• Follow up on insurance claims to ensure timely processing and payment.

Office Coordination & Support:

• Assist in ordering and maintaining office supplies and inventory.
• Ensure the front office and reception area are clean, organized, and welcoming.
• Collaborate with dental assistants, hygienists, and dentists to ensure seamless patient flow.

Patient Communication & Follow-Ups:

• Contact patients for appointment reminders, post-treatment follow-ups, and outstanding issues.
• Handle patient concerns with professionalism and escalate issues to the appropriate staff when necessary.

Technology & Software Proficiency:

• Utilize dental practice management software (e.g., Dentrix, , Open Dental).
• Manage electronic communications, including emails, text reminders, and appointment confirmations.

Compliance & Confidentiality:

• Adhere to Nu Dentistry’s office policies and procedures, including confidentiality agreements and HIPAA regulations.
• Stay updated on best practices and compliance regulations within the dental industry.

Team Collaboration:

• Work closely with the dental team to enhance efficiency and ensure patient satisfaction.
• Assist with administrative tasks and special projects as needed.

Qualifications

• Education: High school diploma or equivalent (some college or specialized training in dental administration is a plus).
• Experience: Previous experience in a dental or healthcare office is preferred.
• Skills: Strong communication, organization, and multitasking abilities. Proficiency in dental software, Microsoft Office, and general office equipment.
• Attributes: Patient-focused, friendly, and professional with strong problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift and carry office supplies or equipment as needed.

Job Type & Compensation

• Job Type: Full-time
• Hours: 40 hours per week (8-hour shifts)
• Pay: $15.00 - $20.00 per hour
• Work Location: In person

If you are a motivated, detail-oriented professional with excellent customer service skills, we encourage you to apply and join the Nu Dentistry team!

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Work Location: In person