Dental Front Desk Receptionist

Job Overview
We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental practice. In this vital role, you will be the welcoming face of our clinic, ensuring a smooth and positive experience for every patient from check-in to check-out. Your energetic approach and attention to detail will help coordinate appointments, manage patient records, and facilitate effective communication between patients and our dental team. This position offers an exciting opportunity to contribute to a caring environment while utilizing your strong administrative skills and dental terminology knowledge.

Responsibilities

• Greet patients warmly, verify their information, and assist with the check-in and check-out process using Dentrix Ascend
• Schedule appointments efficiently, manage patient flow, and handle appointment confirmations via phone or electronic communication
• Verify insurance coverage, perform insurance eligibility checks, and process claims using individual insurance carriers provider platforms.
• Collect payments, transcribing insurance plan info into Dentrix Ascend platform
• Maintain organized patient records, review documentation for accuracy, and ensure compliance with HIPAA regulations for health information management
• Answer multi-line phone systems professionally with excellent phone etiquette; respond promptly to patient inquiries and direct calls appropriately
• Assist with administrative tasks such as filing, responding to business related emails, data entry , and managing electronic health records
• Support medical administrative functions including intake procedures, documentation review, and updating care plans as needed
• Collaborate with the dental team to ensure seamless office management and exceptional patient service

Experience

• Previous experience working in a dental clinic or medical office environment is highly preferred; familiarity with dental terminology and clinic workflows is a plus
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel), dental software (Dentrix, Eaglesoft), and other EHR systems such as Meditech or Athenahealth
• Knowledge of medical billing processes, insurance verification procedures, CPT coding, ICD coding (ICD-9/10), and Medicare guidelines is desirable
• Excellent customer service skills with the ability to handle sensitive information discreetly under HIPAA regulations
• Bilingual abilities are a plus to effectively serve diverse patient populations
• Demonstrated clerical experience including filing, medical records management, and office management tasks
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism and attention to detail

Join us in delivering exceptional patient care through energetic service and meticulous administrative support! This paid position offers an engaging work environment where your skills make a meaningful difference in patients’ lives.

Pay: $25.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person