Dental Front Desk Receptionist

Job Overview
Join our dynamic dental practice as a Dental Front Desk Receptionist, where your energy and enthusiasm will set the tone for a welcoming patient experience. In this vital role, you will be the first point of contact for patients, managing appointments, insurance verifications, and medical records with precision and professionalism. Your proactive approach will ensure smooth daily operations, foster positive patient relationships, and support the overall efficiency of our clinic. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this opportunity is perfect for you!

Responsibilities

• Greet patients warmly and professionally upon arrival, ensuring a positive first impression.
• Schedule appointments accurately using dental practice management software Eaglesoft.
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring proper documentation review and coding (CPT, ICD-9/10).
• Manage multi-line phone systems with excellent phone etiquette, addressing patient inquiries promptly and courteously.
• Maintain organized medical records and ensure compliance with HIPAA regulations to protect patient confidentiality.
• Process payments, perform medical billing tasks including ICD coding and documentation review, and handle collections efficiently.
• Coordinate with clinical staff to facilitate patient intake, medical office management, and care plan documentation.
• Utilize EMR systems like Meditech or Athenahealth to update patient information accurately and efficiently.
• Support office management by filing documents, managing correspondence, and maintaining a clean front desk environment.
• Assist with insurance verification and follow-up on outstanding claims to optimize revenue cycle management.

Experience

• Prior clinic or dental office experience is highly preferred, demonstrating familiarity with dental terminology and medical administrative support.
• Proven experience with EMR systems
• Strong computer skills including proficiency in Microsoft Office suite (Word, Excel)
• Knowledge of HIPAA compliance standards and medical coding (ICD-9/10, CPT) to ensure accurate documentation review and billing processes.
• Excellent customer service skills with the ability to handle sensitive information discreetly in a fast-paced environment.
• Demonstrated clerical experience involving filing, scheduling, insurance verification, and medical records management.
• Experience working with multi-line phone systems and hospital or healthcare settings enhances your suitability for this role. Embark on a rewarding career where your organizational skills and compassionate approach make a real difference in patients’ lives! We’re committed to fostering an inclusive environment that values your expertise while supporting your professional growth in the healthcare industry.

Pay: $20.00 - $30.00 per hour

Work Location: In person