Dental Front Desk Scheduler -Short Pump

Virginia Family Dentistry is looking for an experienced Front Desk Scheduler to join our Short Pump team! Experience in scheduling dental specialties such as periodontics and endodontics highly preferred.

Pay range is $17-$25/hour based on experience.

Typical work hours are 8 am-5 pm Monday-Friday.

Front desk team members perform routine clerical and administrative work such as answering telephones, greeting patients, updating patient information, inquiries, scheduling appointments, and record-keeping. The scheduler is responsible for maintaining an efficient and productive schedule.

Essential Job Functions

• Review schedules daily to fill any open appointment times. Monitor changes continuously throughout the day as schedule changes to fill open times
• Confirm, schedule, and follow up on unscheduled appointments
• Greet patients, answer telephones, and check office emails daily
• Run necessary patient reports and make follow up and treatment calls
• Ensure all patient appointment information is up to date including updated insurance information, current address, phone number, email, time allowed for the appointment, and if there are any past due balances
• Partner with insurance coordinator on any pre-treatment cost estimates or insurance needs to be updated
• Communicate with accounts receivable coordinator if there is a balance due or financial arrangement need to be made
• Partner with the specialist or hygiene coordinators as needed
• Review treatment plans with patients to give an understanding of the treatment needed and the insurance coverage of that treatment

Minimum Qualifications

• 1 year or more of dental office experience

Competencies

• Excellent communication skills
• Time management
• Confidentiality
• Attention to detail
• Teamwork

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Benefits

Virginia Family Dentistry’s full-time employees enjoy a great benefits package including 401(k) profit sharing, dental and orthodontic care, health insurance, paid time off, paid holidays, paid uniforms, vision insurance, disability insurance, life insurance, wellness benefits, continuing education, and more!

About Virginia Family Dentistry

For 50 years, Virginia Family Dentistry has proudly served the greater Richmond area community. Although we have grown over the years, our individual offices have their own personality, pace, and style.

Our Core Values

• Never compromise quality care
• Treat everyone with respect and appreciation
• Communicate clearly, openly, and honestly
• Be positive, dependable, and efficient
• Take the time to train everyone
• Lead by example

Virginia Family Dentistry is dentist-owned. This means that decisions come directly from the doctors you work with. This structure puts the employees’ voices and patients’ needs first. With multiple locations and specialties, there are many opportunities for growth and career advancement.

This is a non-exempt, hourly position.

Virginia Family Dentistry is an equal opportunity employer.

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