Dental front desk/ Treatment coordinator

Job Overview
We are seeking a dynamic and detail-oriented Dental Front Desk / Treatment Coordinator to join our vibrant dental team! In this pivotal role, you will be the welcoming face of our practice, ensuring a smooth and positive experience for every patient from the moment they walk through the door. Your energetic approach and excellent communication skills will help coordinate patient care, manage appointments, verify insurance coverage, and facilitate seamless administrative support. If you thrive in a fast-paced environment, possess strong medical and dental terminology knowledge, and enjoy providing exceptional customer service, this is the perfect opportunity to make a meaningful impact in patients’ lives while advancing your career in healthcare administration.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures using EMR (Electronic Medical Records) systems such as Dentrix or Eaglesoft
• Schedule appointments efficiently while managing multi-line phone systems with professionalism and courtesy
• Verify insurance benefits, perform insurance eligibility checks, and handle insurance verifications using platforms like Epic, Meditech, or Athenahealth
• Explain treatment plans clearly to patients, review documentation, and ensure understanding of care options
• Collect payments, process medical billing including CPT coding (Current Procedural Terminology), ICD-10/ICD-9 codes, and Meditech documentation review
• Maintain accurate medical records and ensure compliance with HIPAA regulations for patient confidentiality
• Manage front desk operations including filing, data entry, appointment reminders, and handling patient inquiries with excellent phone etiquette
• Assist with intake procedures for new patients and update medical history forms while ensuring accuracy in health information management
• Support clinic staff by coordinating care plans and facilitating communication between patients and dental providers

Experience

• Prior experience in a dental office or healthcare setting is highly preferred; clinic experience is a plus
• Strong knowledge of dental terminology, medical coding (ICD coding), and medical billing processes
• Familiarity with EMR systems such as Dentrix, Eaglesoft, eClinicalWorks, or similar platforms like Meditech or Epic
• Experience with insurance verification procedures including Medicare and Medicaid guidelines
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Demonstrated proficiency in computer skills including Microsoft Office suite (Word, Excel) and typing accuracy (10 key typing)
• Excellent customer service skills with a focus on patient service excellence and office management expertise
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail

Join us to be part of a passionate team dedicated to delivering outstanding dental care! We value energetic professionals who are committed to creating positive experiences for our patients while supporting the administrative backbone of our practice. This role offers an exciting opportunity to grow your skills in medical office management within a friendly and supportive environment.

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person