Dental Front Office Assistant

Job Summary
We are seeking a dynamic and detail-oriented Dental Front Office Assistant to join our vibrant dental team! In this essential role, you will be the welcoming face of our practice, managing patient interactions, scheduling appointments, verifying insurance, and ensuring smooth administrative operations. Your energetic approach and excellent customer service skills will help create a positive experience for every patient. The ideal candidate is highly organized, proficient with dental and medical office systems, and passionate about supporting patient care through efficient front desk management. This paid position offers an exciting opportunity to grow within a friendly, professional environment dedicated to exceptional dental care.

Duties

• Greet patients warmly and provide outstanding customer service at the front desk
• Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and coding with CPT, ICD-9, and ICD-10 codes
• Manage patient intake processes, including data entry, medical history updates, and documentation review
• Handle multi-line phone systems with professionalism and maintain excellent phone etiquette
• Process payments, perform medical collections, and assist with billing procedures using EMR (Electronic Medical Records) systems like Epic, Meditech, Athenahealth or eClinicalWorks
• Maintain accurate dental records and medical files in compliance with HIPAA regulations
• Assist with insurance verification and claims submission to ensure timely reimbursements
• Support office management tasks such as filing, data entry, and maintaining organized medical records
• Provide administrative support for care plans and documentation review to ensure completeness and accuracy

Experience

• Prior experience working in a dental clinic or medical office environment is highly preferred
• Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures
• Proficiency with EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic or Athenahealth is essential
• Demonstrated ability to handle insurance verification processes confidently
• Excellent computer skills including Microsoft Office suite (Word, Excel) and typing accuracy (10 key typing)
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Previous experience managing front desk operations in a healthcare setting is highly desirable
• Knowledge of HIPAA compliance standards related to health information management

Join our team where your enthusiasm meets professional excellence! We’re committed to fostering a supportive environment that values your contributions while providing opportunities for growth. If you thrive in fast-paced settings with a focus on exceptional patient service and administrative precision, we want to hear from you!

Job Types: Full-time, Part-time

Pay: $20.00 - $29.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person