Dental- Front Office / Assistant- Pediatric (RDA or DA)

Dental- Front Office / Assistant- Pediatric (RDA or DA)

Pediatric Dental Practice is seeking a Dental Front Office Assistant/RDA or DA with a positive attitude, attention to detail, and a strong work ethic to join our team. Our growing practice thrives on providing exceptional customer service and quality patient care. Having an RDA or DA and pediatric dental chairside experience is a huge plus, however we are willing to train the right person. We are looking for a floater who is comfortable working primarily Front office as well as chairside to add to our work family.

ESSENTIAL JOB FUNCTIONS:

● Administer the practice schedule, follow office policies and protocols for all aspects of patient scheduling to ensure efficiency and effectiveness. Able to schedule to meet goals.

● Administer patient management processes including implementation of new patient experience protocols and reengagement strategies.

● Manage patient dental benefit plan information. Verify and update benefit details offering education to patients on their dental benefits.

● Conduct financial consultations with all new and existing patients when new treatment plans are presented.

● Administer patient billing ensuring that claims and pre-authorizations are submitted correctly and timely.

● Oversee all accounts receivable management including over the counter collections preparing statements, follow-up insurance claims, follow-up delinquent accounts and implement financial payment arrangements with patients.

● Posting of insurance checks per Explanation of Benefits distribution.

● Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

● Adhere to established practice policies, protocols and goals ensuring that the practice is operating accordingly.

● Administer all duties related to properly opening and closing the practice.

● Monitor and track all referral sources of new patients and send the appropriate “thank you.”

● Monitor and track all unaccepted treatment plans and follow up with patients in a timely manner.

● Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.

● Maintain front office supplies.

● Maintain and balance petty cash supply.

● Sort, organize and distribute mail.

● Maintain an appropriate office environment (As defined in practice policy).

● Coordinate and attend marketing events to promote the Practice.

● Maintain regular, predictable attendance.

● Help with exams, x-rays, sterilization and chairside assisting as needed.

● Other duties as assigned.

EXPERIENCE & QUALIFICATIONS:

● 2+ years of front office dental administrative experience.

● Proficient in Eaglesoft, YAPI, Vyne ,and Microsoft computer software system.

● Proficient in dental records management and dental terminology.

● Excellent communication skills.

● Exceptional organizational and time management skills.

● Ability to multitask and work with interruptions.

● Effectively supervise and lead a team.

● Ability to develop and maintain strong relationships with patients and demonstrate a friendly attitude, even while under pressure or when patients are upset.

● Ability to promote the practice and educate patients on the treatment benefits.

● Ability to perform detailed work according to the practice’s established formats and policies.

● Ability to utilize the computer, copier, credit card processing equipment, etc.

● Dental experience preferred.

CDA/RDA license, x-ray license, sealant certificate and chairside dental experience (a plus!)

We value our team members and provide positive work environment with a competitive pay and excellent benefits and opportunities to grow.

If this sounds like YOU and you LOVE working with CHILDREN we would love to meet you. Please apply directly to this job and someone will contact you to set up an interview.

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off

Medical Specialty:

• Pediatrics

Experience:

• Dental assisting: 2 years (Preferred)
• Customer service: 2 years (Required)
• Dental receptionist: 2 years (Required)
• Computer skills: 2 years (Required)

License/Certification:

• Registered Dental Assistant (Preferred)
• Certified Dental Assistant (Required)
• X-Ray Certification (Required)
• Certification in Infection Prevention & Control (Required)
• CPR Certification (Required)

Work Location: In person