Dental Front Office / Patient Coordinator

We are private practice in Middleburg Hts, looking for a friendly, organized, and dependable team member to join our dental office front desk team. This position plays a key role in helping patients navigate their treatment, scheduling, insurance benefits, and financial arrangements while keeping the daily schedule running smoothly.

The ideal candidate is personable, detail-oriented, comfortable multitasking, and able to confidently communicate with patients about dental treatment and insurance benefits. Dental front office experience is preferred.

Responsibilities

Patient Scheduling & Communication

• Answer incoming phone calls professionally and warmly
• Schedule and coordinate patient appointments efficiently
• Help maintain a productive and organized doctor schedule
• Confirm appointments and assist with patient follow-up communication

Financial & Insurance Coordination

• Present treatment plans and explain estimated insurance benefits
• Discuss patient financial responsibilities and payment options
• Verify insurance eligibility and benefits
• Assist with billing and patient account questions

Front Office Operations

• Greet and check in patients
• Maintain accurate patient records
• Coordinate communication between patients, clinical team, and insurance companies
• Support a positive and welcoming office environment

Qualifications

• Dental front office experience preferred
• Familiarity with dental procedures and dental terminology
• Understanding of dental insurance and coding preferred
• Experience with dental practice management software preferred, especially Dentrix
• Strong communication and customer service skills
• Organized, dependable, and able to multitask in a fast-paced environment

Schedule

Office Hours:

• Monday–Wednesday: 7:30 AM – 5:00 PM
• Thursday: 8:30 AM – 4:00 PM

We are looking for someone who enjoys helping patients, works well with a team, and takes pride in creating a smooth and positive patient experience.

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Employee discount

Work Location: In person