Dental Insurance & Financial Coordinator

River Crossing Family Dental is an established private general dental practice in Riverton seeking an experienced Dental Insurance & Financial Coordinator. This is not an entry-level receptionist position. The person in this role will take primary ownership of dental insurance claims, accounts receivable, patient financial arrangements, and treatment-plan presentations.

Schedule

• Monday: 7:45 a.m.–5:15 p.m.
• Tuesday: 7:45 a.m.–4:15 p.m.
• Wednesday: 7:45 a.m.–5:15 p.m.
• Thursday: 7:45 a.m.–4:15 p.m.
• Approximately one Friday per month replaces Monday. You will not work five days that week.

Compensation

$22–$28 per hour, based on dental insurance, collections, Open Dental, and treatment-coordination experience.

Primary Responsibilities

• Submit accurate dental insurance claims promptly, including required radiographs, periodontal charting, narratives, and other attachments
• Verify benefits and prepare accurate estimates of insurance and patient responsibility
• Post insurance payments, EOBs, and ERAs accurately
• Work outstanding insurance claims and aging reports consistently
• Resolve denials, corrected claims, appeals, secondary claims, and predeterminations
• Maintain accurate patient ledgers and insurance information in Open Dental
• Present treatment plans clearly and confidently after the doctor explains the clinical diagnosis and recommendations
• Explain insurance estimates, patient portions, financing choices, and payment arrangements
• Collect deposits and help patients move forward with recommended care
• Follow up consistently on unscheduled treatment
• Monitor patient accounts receivable and communicate respectfully regarding past-due balances
• Document collection and insurance activity thoroughly
• Provide regular visibility into outstanding claims, aging accounts, collections, and unscheduled treatment
• Support the patient-facing front office during peak periods while maintaining dedicated time for insurance and financial work

Qualifications

• At least two years of dental front-office, insurance, billing, or financial-coordination experience required
• Demonstrated experience submitting dental claims and following them through payment
• Experience interpreting EOBs and working insurance and patient accounts receivable
• Knowledge of dental terminology, CDT codes, insurance limitations, and treatment estimates
• Previous treatment-plan presentation and patient-financing experience strongly preferred
• Open Dental experience strongly preferred
• Comfortable having direct, compassionate conversations about money
• Strong accuracy, organization, documentation, and follow-through
• Professional communication with patients, insurance carriers, the doctor, and the clinical team

What Success Looks Like

• Claims are submitted cleanly and promptly
• Insurance payments are posted accurately
• Outstanding claims and denials receive consistent follow-up
• Patient balances and financial arrangements are clearly documented
• Treatment plans are presented confidently and followed through
• The doctor has reliable visibility into A/R, collections, and unscheduled treatment

Benefits

• Paid time off
• Paid holidays
• 401(k) with employer match, subject to plan eligibility
• Employee and immediate-family dental benefits

Work location: In person in Riverton, Utah.

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Experience:

• dental insurance and billing: 2 years (Preferred)

Work Location: In person