Dental office Receptionist/Administrative Assistant

Job Summary
We are seeking a dynamic and detail-oriented Dental Office Receptionist/Administrative Assistant to join our vibrant dental practice. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. Your energy and organizational skills will help ensure smooth daily operations, accurate record-keeping, and efficient appointment scheduling. This position offers an exciting opportunity to be part of a friendly team dedicated to delivering outstanding dental care and patient experience.

Responsibilities

• Greet patients warmly, answer multi-line phone systems, and manage patient check-in and check-out processes with professionalism and care
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Dentrix
• Schedule appointments efficiently utilizing dental practice management software such as Dentrix or Eaglesoft, ensuring optimal clinic flow
• Maintain accurate medical and dental records in electronic health record (EHR) systems including Meditech, eClinicalWorks, or similar platforms
• Assist with medical billing and collection processes, including coding using CPT, ICD-9/10 codes, and ensuring compliance with HIPAA regulations
• Manage administrative duties such as filing, data entry (including 10 key typing), documentation review, and maintaining organized patient files
• Support clinic operations by coordinating intake procedures, reviewing documentation for accuracy, and assisting with front desk duties

Skills

• Extensive experience with medical collection processes and medical billing procedures
• Proficiency in EMR (Electronic Medical Records) systems such as Epic, Meditech, eClinicalWorks, or Athenahealth; familiarity with dental management software like Dentrix or Eaglesoft is highly desirable
• Strong knowledge of HIPAA regulations and confidentiality standards in healthcare settings
• Ability to perform CPT coding, ICD coding (ICD-9/10), and medical terminology accurately
• Excellent customer service skills combined with professional phone etiquette and effective communication abilities
• Bilingual skills are a plus to serve diverse patient populations effectively
• Demonstrated experience in clinic or dental office environments with strong organizational skills and attention to detail
• Competency in Microsoft Office Suite (Word, Excel) for documentation and correspondence purposes
• Experience with insurance verification processes for Medicare or private insurers; familiarity with health information management practices is advantageous
• Ability to handle multiple priorities efficiently while maintaining a positive attitude in a fast-paced environment

Join our team where your enthusiasm meets your expertise! We value proactive individuals who thrive on delivering exceptional patient care while supporting the seamless operation of our dental practice. This role provides a fulfilling opportunity to grow professionally within a supportive environment committed to excellence in healthcare administration.

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Work Location: In person