Dental Office Supervisor

About Unified Dental Care

97Smiles Dental is a dentist-led dental group supporting several practices across Michigan. Our model is built around supporting dentists with the operational infrastructure they need while preserving clinical autonomy and high standards of patient care.

Our mission is simple: support great dentists, build strong teams, and deliver exceptional patient experiences.

Position Overview

We are seeking an experienced Dental Office Supervisor to oversee daily operations, team performance, and patient experience across multiple dental practices.

This role is responsible for ensuring that offices operate efficiently, teams perform at a high level, and dentists are fully supported so they can focus on providing excellent clinical care.

The ideal candidate is organized, proactive, and experienced in managing dental office teams, with strong knowledge of Open Dental software and dental practice operations.

Key Responsibilities
Team Leadership & Staff Management

• Recruit, train, and supervise front office and support staff
• Build a positive, accountable team culture focused on performance and patient care
• Monitor employee performance and provide coaching and development
• Ensure adequate staffing and scheduling across practices

Office Operations

• Oversee daily office operations across multiple practices
• Ensure efficient patient scheduling and workflow
• Maintain compliance with office policies and procedures
• Coordinate communication between dentists, clinical staff, and administrative teams

Patient Experience

• Ensure a high standard of patient service and professionalism
• Address patient concerns and resolve issues promptly
• Monitor front desk performance including scheduling, insurance verification, and financial discussions

Financial Performance

• Support office revenue growth and operational efficiency
• Monitor key performance metrics such as scheduling, collections, and case acceptance
• Help ensure offices maintain strong financial and operational performance

Systems & Technology

• Utilize Open Dental practice management software for reporting, scheduling, and operational oversight
• Maintain accurate records and ensure consistent use of systems across offices

Qualifications

Required

• Minimum 3 years of experience as a Dental Office Manager or Supervisor
• Experience managing dental office teams and operations
• Strong knowledge of dental insurance, scheduling, and front office processes
• Hands-on experience with Open Dental software
• Strong leadership, organizational, and communication skills

Preferred

• Experience overseeing multiple dental offices or locations
• Strong understanding of dental practice financial performance and reporting

What We’re Looking For

We are looking for someone who:

• Thrives in a fast-paced dental environment
• Takes ownership and accountability
• Is detail-oriented and highly organized
• Can lead teams while supporting dentists and patients
• Is motivated to improve systems, operations, and performance

At 97Smiles Dental, we are building a team of leaders who want to grow with the organization and help shape the future of dental care delivery.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discounts
• Referral program
• Tuition reimbursement
• Flexible schedule

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Dental Office Manager: 3 years (Preferred)
• Open Dental: 3 years (Preferred)

Work Location: In person