Dental Operations Coordinator / Front Office Lead

Crestview Family Dental – Santa Clara, CA

We are a growing boutique-style general dental practice in Santa Clara seeking an experienced, highly organized, patient-focused Dental Operations Coordinator to help lead the front office experience and support the continued growth of our practice.

This is not a basic receptionist position. We are looking for someone who understands the full flow of a modern dental office — from patient communication and scheduling to insurance coordination, collections, treatment planning, and operational organization.

Our office focuses on high-quality dentistry, relationship-based patient care, and creating an excellent patient experience rather than high-volume corporate-style dentistry.

What We’re Looking For

We are seeking someone who is:

• Reliable, mature, and proactive
• Comfortable taking ownership of the front office
• Detail-oriented and organized
• Warm and professional with patients
• Calm under pressure
• Comfortable discussing treatment and finances confidently
• Interested in growing with the practice long term

Responsibilities

• Patient check-in and check-out
• Insurance verification and breakdowns
• Scheduling and schedule optimization
• Treatment coordination and financial discussions
• Claim submission and claim follow-up
• Accounts receivable and collections
• Posting insurance and patient payments
• Pre-authorizations
• Following up on unscheduled treatment
• Supporting a premium patient experience
• Helping maintain smooth day-to-day office operations

Ideal Experience

Strong candidates will have experience with:

• General dentistry workflows
• PPO insurance
• Reading EOBs and understanding deductibles/maxes
• Treatment sequencing and scheduling appropriately
• Dental software systems
• Insurance narratives and claim submission requirements
• Understanding how front office systems impact production and patient retention

Experience with same-day dentistry/CEREC and fee-for-service style practices is a plus.

Compensation:

Compensation will depend on experience and ability to independently manage front office responsibilities.

Additional compensation growth opportunities available for candidates with strong operational and treatment coordination experience.

Potential benefits/stipend available for the right long-term candidate.

Schedule:

Monday- Thursday 8:00AM- 5:00PM

Occasional Fridays 4 hours/day

Important

We value:

• Accountability
• Professionalism
• Positive attitude
• Strong communication
• Ownership mentality
• Team-oriented mindset

If you are someone who enjoys building systems, supporting patients, staying organized, and being an important part of a growing practice, we would love to meet you.

Please send your resume along with a brief description of your dental front office experience and what type of office environment you thrive in.

Pay: Up to $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Education:

• High school or equivalent (Required)

Experience:

• Dental office: 4 years (Required)

License/Certification:

• X-Ray Certification (Preferred)

Work Location: In person