Dental Operations Technician (Dental Background Required)

At SomnoMed, we are the global leader in oral appliance therapy for the treatment of obstructive sleep apnea. Our mission is simple but powerful: help people sleep better, live longer, and live healthier lives. Hundreds of thousands of patients worldwide rely on our clinically validated devices — and our Operations team plays a critical role in making that possible.

We are seeking a Dental Operations Technician who thrives in a hands-on, fast-paced and detail-driven environment that takes pride in producing high-quality work that directly impacts patient outcomes. A DENTAL BACKGROUND IS ESSENTIAL FOR THIS ROLE.

You will be a key member of our Operations team — receiving, preparing, processing, scanning, and validating dental impressions and models while ensuring strict quality standards and compliance.

What You’ll Do

Operations Excellence

• Receive, document, disinfect, and prepare incoming dental cases
• Pour dental impressions; grind and trim models to precise specifications
• Perform quality control (QC) validation on dental models prior to scanning
• Scan cases and prepare digital files for production
• Process and enter data accurately in CRM systems
• Assess warranty-related cases and provide recommendations
• Maintain organized, clean, and compliant workspaces

Collaboration & Continuous Improvement

• Partner with cross-functional teams to improve operational performance
• Identify workflow inefficiencies and recommend solutions
• Maintain updated knowledge of SomnoMed products, processes, and standards

Compliance & Confidentiality

• Handle Protected Health Information (PHI/ePHI) in accordance with HIPAA regulations
• Complete required privacy and security training
• Maintain the highest standards of professionalism and discretion

What We’re Looking For

• High school diploma or GED required
• Formal dental knowledge is required, including coursework, certification, or hands-on training in dental assisting, dental technology, dental lab technology, or related dental programs
• 2+ years of experience working with dental impressions, models, appliances, or in a dental lab/clinical setting
• Strong understanding of dental terminology, anatomy, and workflows
• Experience pouring and trimming models strongly preferred
• Proficiency with computer systems and CRM platforms
• Exceptional attention to detail and quality focus
• Dependable, team-oriented, and committed to operational excellence

Physical Requirements (Important)

This is an active, production-floor role.

You will be on your feet for the majority of your shift, regularly handling materials and equipment. The position requires:

• Standing most of the workday
• Frequent lifting up to 25 lbs; occasional lifting up to 50 lbs
• Close visual focus and fine motor skills
• Use of hands for trimming, grinding, scanning, and processing models

If you prefer a sedentary desk role, this may not be the right fit — but if you enjoy hands-on, meaningful work in a structured, high-quality environment, you’ll thrive here.

If you are dependable, quality-driven, and passionate about dental precision and operational excellence, we would love to hear from you.

Job Type: Full-time

Pay: From $21.63 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you have experience in pouring and trimming models? (Y/N, if "Y", how many years?)

Experience:

• working with dental impressions, models, or appliances: 2 years (Required)

Ability to Commute:

• Plano, TX 75024 (Required)

Work Location: In person