Dental Receptionist

Job Summary
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! In this role, you will be the friendly face and first point of contact for our patients, ensuring a smooth and welcoming experience from check-in to check-out. Your energetic approach and attention to detail will help facilitate efficient clinic operations, manage patient scheduling, verify insurance information, and support the overall administrative functions of our dental practice. If you thrive in a fast-paced environment and are passionate about providing exceptional patient service, this is the perfect opportunity for you to make a positive impact every day!

Responsibilities

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage appointment scheduling using dental practice management software such as OpenDental, Dentrix or Eaglesoft, coordinating with clinical staff to optimize daily workflows
• Verify insurance coverage, perform insurance authorizations, and handle billing processes including medical collection.
• Answer multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Maintain accurate patient records by updating medical histories, dental terminology, CPT coding, ICD-10/ICD-9 codes, and other relevant documentation in EMR systems like eClinicalWorks or Athenahealth
• Assist with insurance verification, claims submission, payment posting, and follow-up on outstanding balances
• Support clinic operations by managing filing systems, medical records management, and ensuring compliance with HIPAA regulations
• Review documentation for accuracy and completeness while supporting care plans and medical billing procedures

Qualifications

• Prior experience as a dental receptionist or in a medical office environment with strong familiarity in dental terminology and office management practices
• Proficiency in OpenDental, or similar platforms;
• Knowledge of medical coding including experience with medical billing and Medicare claims preferred
• Excellent computer skills including Microsoft Office suite; typing speed of at least 10 key digits per second for efficient data entry
• Strong understanding of HIPAA regulations to ensure patient confidentiality and data security
• Exceptional customer service skills with effective phone etiquette and professional communication abilities
• Ability to multitask efficiently in a busy clinic setting while maintaining attention to detail in documentation review and office support tasks
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Clinic or dental office experience is preferred; familiarity with dental software like OpenDental

Join us in delivering outstanding healthcare experiences! We are committed to fostering an inclusive environment where your skills can shine. All roles are paid positions that contribute directly to our mission of providing exceptional patient care through dedicated administrative support.

Pay: $16.00 - $25.00 per hour

Work Location: In person