Dental Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental team! In this pivotal role, you will be the friendly first point of contact for patients, ensuring a smooth and welcoming experience from the moment they walk through the door. Your energetic approach and excellent organizational skills will help coordinate appointments, manage patient records, and facilitate seamless communication between patients and our dental professionals. If you thrive in a fast-paced environment and are passionate about delivering exceptional patient service, this is the perfect opportunity for you to make a positive impact in our clinic.

Duties

• Greet patients warmly and professionally, establishing a positive first impression.
• Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes.
• Manage patient check-in and check-out procedures with accuracy and care.
• Collect payments, process medical collections, and handle billing using systems like Meditech or Athenahealth.
• Maintain accurate and organized dental records, including documentation review and medical history updates.
• Assist with intake procedures, including gathering medical history, updating care plans, and explaining treatment procedures.
• Use multi-line phone systems to answer inquiries promptly while demonstrating excellent phone etiquette.
• Support office management tasks such as filing, data entry (including 10 key typing), and maintaining medical office supplies.
• Ensure compliance with HIPAA regulations by safeguarding patient information and handling documentation review responsibly.

Experience

• Prior experience working as a dental receptionist or in a medical administrative support role is highly preferred.
• Demonstrated proficiency with dental practice management software such as Dentrix or Eaglesoft; familiarity with EMR (Electronic Medical Records) systems like Epic or Meditech is advantageous.
• Strong knowledge of dental terminology, CPT coding (Current Procedural Terminology), ICD coding (International Classification of Diseases), ICD-10/ICD-9 codes, and medical billing practices.
• Experience with insurance verification processes including Medicare and Medicaid is desirable.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and health information management systems such as eClinicalWorks or Athenahealth.
• Proven ability to deliver outstanding customer service while managing multi-line phones and scheduling appointments efficiently.
• Familiarity with office equipment including fax machines, filing systems, and multi-line phone systems in a healthcare setting.
• Clinic experience in a fast-paced environment that requires attention to detail in documentation review and medical records management is highly valued. Join us to be part of an energetic team dedicated to providing exceptional dental care while fostering a supportive work environment!

Pay: $18.00 - $23.00 per hour

Work Location: In person