Dental Receptionist

Job Overview
We are seeking a dedicated and professional Dental Receptionist to serve as the first point of contact for our dental practice. The ideal candidate will possess excellent communication skills, a strong background in medical administrative support, and a passion for providing outstanding patient service. As a Dental Receptionist, you will be responsible for managing patient interactions, coordinating appointments, verifying insurance, and maintaining accurate medical records. Your role is vital in ensuring smooth clinic operations and delivering a welcoming environment for all patients.

Responsibilities

• Greet patients warmly and professionally, providing exceptional customer service at the front desk.
• Schedule appointments efficiently using dental office management software such as Dentrix or Eaglesoft.
• Verify insurance coverage and benefits using systems like Epic, Meditech, or Athenahealth to facilitate accurate billing.
• Manage patient check-in and check-out processes, including collecting payments and updating medical records.
• Assist with insurance claims processing, including CPT coding, ICD-10/ICD-9 coding, and documentation review to ensure compliance with HIPAA regulations.
• Maintain organized filing of dental records, medical records, and other administrative documents in accordance with health information management standards.
• Handle multi-line phone systems with professional phone etiquette and respond promptly to patient inquiries.
• Support clinical staff by preparing intake forms, updating care plans, and managing medical documentation accurately.
• Perform general clerical duties such as data entry, typing, filing, and using Microsoft Office applications to support daily operations.
• Ensure compliance with all healthcare regulations related to patient confidentiality and privacy standards.

Qualifications

• Proven experience in a dental office or medical administrative support role with familiarity in dental terminology and clinic procedures.
• Strong knowledge of electronic health record (EHR) systems such as Dentrix, Eaglesoft, eClinicalWorks, or similar platforms.
• Experience with insurance verification, medical billing, coding (CPT, ICD), and Medicare/Medicaid processes.
• Proficiency in computer skills including Microsoft Office Suite and office management software like Meditech or oEpic.
• Excellent organizational skills with attention to detail in documentation review and record keeping.
• Ability to communicate effectively with patients and team members; bilingual skills are a plus.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Prior experience in a dental clinic environment or hospital setting is highly desirable.
• Strong customer service orientation combined with professional phone etiquette and clerical expertise. Join our team to provide exceptional administrative support that enhances patient experiences while ensuring efficient clinic operations!

Pay: $22.00 - $25.00 per hour

Work Location: In person