Dental Receptionist

Job Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our dental practice. This energetic position combines front desk responsibilities with clinical support, offering a rewarding opportunity to utilize your medical administrative expertise and dental knowledge. You will be the friendly face patients see first, guiding them through their visit while supporting the clinical team with essential dental procedures and documentation. Your proactive approach and excellent communication skills will help create a positive, efficient environment that prioritizes patient comfort and care.

Duties

• Greet patients warmly, verify insurance coverage, and schedule appointments using dental practice management software such as Open Dental or Dentrix
• Manage multi-line phone systems, handle patient inquiries, and provide outstanding customer service with professional phone etiquette
• Assist dental providers during procedures by preparing instruments, taking X-rays, and maintaining sterilization protocols
• Review and update patient records accurately within Electronic Health Record (EHR) systems like Epic, Meditech, or eClinicalWorks
• Verify insurance benefits, process claims, and perform medical billing and coding using CPT, ICD-10/ICD-9 codes to ensure proper documentation and reimbursement
• Maintain organized medical records, ensure compliance with HIPAA regulations, and review documentation for accuracy and completeness
• Support administrative tasks such as filing, data entry, appointment confirmations, and managing office supplies to keep the clinic running efficiently

Requirements

• Proven experience in a dental office setting or medical administrative support role with familiarity in dental terminology and clinic procedures
• Strong knowledge of EMR systems including Eaglesoft, Dentrix, or similar platforms; experience with Epic, Meditech or Athenahealth is a plus
• Proficiency in medical coding (CPT, ICD-10/ICD-9), insurance verification, billing processes, and health information management
• Excellent computer skills including Microsoft Office Suite; ability to navigate multi-system environments like eClinicalWorks or Care plans effectively
• Exceptional customer service skills with a professional demeanor and effective phone etiquette in handling patient interactions
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Ability to handle sensitive information in compliance with HIPAA regulations while maintaining confidentiality
• Strong organizational skills with attention to detail for documentation review and office management tasks

Join us in creating a welcoming environment where patients feel cared for from their first contact through their treatment journey. Your dedication will help us deliver top-quality dental care while supporting the operational excellence of our practice.

Pay: $16.00 - $22.00 per hour

Work Location: In person