Dental Receptionist

Job Summary
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental practice. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative tasks. Your energetic approach and attention to detail will ensure smooth daily operations, from appointment scheduling to insurance verification. If you thrive in a fast-paced environment and are passionate about delivering outstanding patient care, this position is perfect for you!

Duties

• Greet patients warmly and professionally, creating a welcoming atmosphere at the front desk
• Schedule, reschedule, and confirm patient appointments using dental practice management software such as Dentrix or Eaglesoft
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and claims processing
• Collect payments, process co-pays, and handle medical collections with precision and confidentiality
• Manage patient records by updating information in EMR (Electronic Medical Records) systems like Epic, Meditech, or eClinicalWorks
• Review documentation for accuracy, ensuring compliance with HIPAA regulations and proper coding using CPT, ICD-9/10 codes for procedures and diagnoses
• Answer multi-line phone systems with excellent phone etiquette, directing calls efficiently and professionally
• Maintain organized filing systems for medical records and office documents, supporting overall clinic operations
• Assist with intake procedures, including patient registration and medical history updates
• Support office management tasks such as inventory control, appointment reminders, and clerical support

Skills

• Proven experience as a Medical Receptionist or Dental Receptionist in a busy clinic environment
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft or similar platforms
• Familiarity with medical billing processes including insurance verification, medical coding (CPT, ICD), and collections
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing)
• Deep understanding of HIPAA regulations to ensure patient confidentiality and data security
• Ability to communicate effectively in bilingual settings is highly desirable
• Knowledge of dental terminology and clinic-specific workflows to streamline patient intake and documentation review
• Exceptional customer service skills with a friendly demeanor and professional phone etiquette
• Strong organizational skills to manage multiple priorities efficiently in a fast-paced environment
• Experience working with multi-line phone systems and medical office management software such as Dentrix

Join our team to make a positive impact on patients’ lives while working in a supportive environment that values your expertise! We are committed to providing comprehensive training and ongoing development opportunities to help you excel in your role.

Pay: $18.00 - $23.00 per hour

Work Location: In person