Dental Receptionist

Overview
Join a dynamic dental team as a Dental Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage patient scheduling, verify insurance coverage, handle medical billing and collections, and ensure seamless office operations. Your enthusiasm and attention to detail will contribute to providing exceptional patient service and maintaining efficient clinic workflows. This paid position offers an exciting opportunity to develop your skills in a fast-paced dental environment while making a positive impact on patients’ experiences.

Duties

• Greet patients warmly, answer multi-line phone systems, and manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft.
• Verify insurance benefits, perform insurance eligibility checks, and handle insurance verification processes for various providers including Medicare and Medicaid.
• Collect payments, process medical collections, and perform medical billing using EMR (Electronic Medical Records) systems like Epic, Meditech, or Athenahealth.
• Review documentation for accuracy, ensure compliance with HIPAA regulations, and maintain meticulous medical records and files.
• Assist with intake procedures, patient check-in/out, and updating patient information in EHR (Electronic Health Record) systems such as eClinicalWorks or similar platforms.
• Support office management tasks including filing, data entry, appointment reminders, and maintaining a clean and organized front desk area.
• Communicate effectively with patients regarding care plans, billing inquiries, and appointment scheduling while demonstrating excellent phone etiquette.

Experience

• Prior experience working in a dental clinic or medical office environment is highly preferred.
• Demonstrated proficiency with dental terminology, CPT coding (Current Procedural Terminology), ICD-9/ICD-10 coding systems, and medical billing procedures.
• Strong computer skills including familiarity with Microsoft Office Suite, practice management software (Dentrix, Eaglesoft), EMR/EHR systems (Epic, Meditech), and health information management tools such as Athenahealth or eClinicalWorks.
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Excellent customer service skills combined with clerical experience in front desk operations and medical administrative support.
• Ability to handle multiple tasks efficiently while maintaining professionalism in a fast-paced environment. Join us to be part of a supportive team dedicated to delivering outstanding dental care through exceptional administrative support!

Pay: $20.00 - $35.00 per hour

Work Location: In person