Dental Receptionist / Patient Concierge

The Dental Receptionist / Patient Concierge serves as the first point of contact for our patients who visit our office. The primary role of the Dental Receptionist / Patient Concierge is to provide outstanding customer service and be a source of support to patients and teammates alike. We are looking for a multi-tasker with an upbeat, positive personality to contribute to our high level of customer service and dentistry.

A successful Dental Receptionist / Patient Concierge will be expected to routinely accomplish the following:

• Earn superior reviews from patients and teammates concerning customer care
• Assist in collecting 5-star reviews from patients
• Accurately enter and update patient information in practice management system
• Accurately pre-screen medical/dental records
• Answer new and existing patients phone calls and emails
• Schedule appointments
• Protect and observe patient confidentiality (consistent with HIPAA & PHI)
• Effectively manage information within electronic health record system
• Collection of office charges, posting of charges to patient account(s) and accurately manage cash drawer

In our search for the BEST fit, we are looking for candidates who possess the following:

• 3+ years of dental front office experience.
• Ability to effectively interact, in person, over the phone, and in writing with patients as well as all staff members
• Demonstrated experience of proper, safe, efficient use of current office equipment/software. Eaglesoft experience recommended.
• Associate's degree or Bachelor's degree.

As a Full-TIme Dental Receptionist / Patient Concierge, you will receive

• Competitive hourly wage, commensurate with experience
• Formal on-the-job training and career development
• Access to discounted dental care
• The ability to work in a state of the art dental office

Potential in the future to receive:

• Paid holidays

Job Types: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Application Question(s):

• Do you have at least 3 years of medical or dental front office experience?

Education:

• Associate (Required)

Experience:

• Dental receptionist: 2 years (Preferred)

Ability to Commute:

• Victor, NY 14564 (Required)

Work Location: In person