Dental Receptionist/Insurance Clerk

Job Overview
We are seeking a dynamic and detail-oriented Experienced Dental Receptionist/Insurance Clerk to join our dental practice. In this role, you will be the friendly face and efficient coordinator at the front desk, ensuring smooth patient flow and exceptional customer service. You will handle appointment scheduling, patient check-in and check-out, insurance verification, and billing processes. This position offers an exciting opportunity to be a vital part of a dedicated dental team committed to delivering quality care. Pay will be based on experience.

Responsibilities

• Greet patients warmly upon arrival, ensuring a positive first impression and efficient check-in process
• Schedule appointments accurately using dental practice management software Eaglesoft
• Verify patient insurance coverage
• Collect and review patient information, including medical history and insurance details, ensuring compliance with HIPAA regulations
• Process insurance claims, follow up on unpaid claims, and perform collection activities as needed
• Review documentation for accuracy, ensuring proper CPT coding, and billing procedures are followed
• Maintain organized medical records and ensure all documentation is complete and compliant with health information management standards
• Manage multi-line phone systems with professional phone etiquette while handling inquiries efficiently
• Assist patients with intake forms, payment processing, and scheduling follow-up appointments
• Support office management tasks such as filing, data entry, and maintaining office supplies

Experience

• Previous dental office experience is a must, with demonstrated knowledge of dental terminology and medical billing processes
• Familiarity with EMR systems such as Dentrix, Eaglesoft, eClinicalWorks, or similar platforms is essential
• Strong understanding of HIPAA regulations related to patient privacy and data security
• Experience with insurance verification procedures
• Excellent computer skills including Microsoft Office Suite (Word, Excel)
• Exceptional customer service skills combined with professional phone etiquette in a fast-paced environment
• Office management experience involving filing systems, documentation review, and front desk operations

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Work Location: In person