Dental Receptionist/Scheduler

Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist/Scheduler to join our busy dental practice! In this vital role, you will be the friendly face and organized voice of our clinic, ensuring smooth patient flow, accurate appointment scheduling, and exceptional customer service. Your expertise in dental terminology, medical administrative support, and familiarity with various electronic health record (EHR) systems will help us deliver top-tier care and streamline office operations. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about patient care, this is the perfect opportunity for you to make a positive impact every day!

Duties

• Greet patients warmly upon arrival and assist with check-in procedures using dental office management software such as Dentrix or Eaglesoft
• Schedule appointments efficiently while managing multiple-line phone systems and maintaining accurate calendars for providers
• Verify insurance coverage and perform insurance verification using systems like Epic, Meditech, Athenahealth, or eClinicalWorks
• Collect patient information, update medical records, and review documentation to ensure completeness and accuracy
• Handle billing processes including medical collection tasks, coding (CPT, ICD-9/10), and documentation review in compliance with HIPAA regulations
• Manage patient inquiries via phone with professional phone etiquette and provide exceptional customer service
• Maintain organized filing of dental records, medical records, and other administrative documents in accordance with health information management standards

Requirements

• Proven experience as a Medical Receptionist or Dental Receptionist with clinic or dental office experience
• Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing processes
• Familiarity with EMR systems such as Dentrix, Eaglesoft, or similar platforms like Meditech or Epic
• Ability to verify insurance benefits including Medicare and other third-party payers effectively
• Excellent computer skills including proficiency in Microsoft Office applications and typing (including 10-key typing)
• Exceptional organizational skills with attention to detail for documentation review and office management tasks
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Knowledge of HIPAA regulations to ensure patient confidentiality and secure handling of health information
• Prior clinic or hospital experience is highly desirable; familiarity with dental clinic workflows is preferred
• Strong communication skills paired with professional phone etiquette to provide outstanding patient service

Join our team where your skills will help create a welcoming environment for patients while supporting efficient office operations. We value energetic professionals dedicated to delivering excellent care through meticulous administrative support!

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Opportunities for advancement
• Paid orientation
• Paid time off

Work Location: In person