Dental receptionist/treatment coordinator

Job Summary
We are seeking a dynamic and compassionate EXPERIENCED Dental Receptionist/Treatment Coordinator to join our vibrant dental team. In this vital role, you will serve as the first point of contact for patients, ensuring a warm and professional experience from the moment they walk through the door. You will manage patient scheduling, verify insurance benefits, and coordinate treatment plans while providing exceptional customer service. Your expertise in medical and dental administrative support, combined with your proficiency in electronic health record (EHR) systems and billing processes, will help streamline operations and enhance patient satisfaction. This position offers an exciting opportunity to be part of a dedicated team committed to delivering top-quality dental care in a friendly environment.

Duties

• Greet patients warmly, answer multi-line phone systems, and manage patient check-in/check-out procedures with professionalism and efficiency
• Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal patient flow
• Review and update medical records and documentation in EMR systems while maintaining strict adherence to HIPAA regulations for health information management
• Assist patients with intake forms, medical history updates, and explaining treatment plans; coordinate care plans with dental providers
• Handle medical billing and collections by submitting claims via CPT coding, ICD-10/ICD-9 coding, and processing payments through Meditech or similar platforms
• Maintain accurate filing of medical records, insurance documents, and office correspondence; ensure compliance with HIPAA standards
• Support the dental team with clerical tasks such as data entry, typing reports, and managing office supplies to ensure smooth clinic operations

Requirements

• Proven experience as a medical receptionist or dental receptionist with clinic or dental office experience preferred
• Strong knowledge of EMR/EHR systems such as Dentrix
• Excellent computer skills, including proficiency in Microsoft Office suite (Word, Excel) and multi-line phone systems
• Knowledge of dental terminology, medical coding (CPT, ICD-10/ICD-9), insurance verification processes, and health information management standards
• Ability to handle sensitive patient information discreetly while maintaining compliance with HIPAA regulations
• Exceptional customer service skills combined with professional phone etiquette and strong organizational abilities
• Bilingual skills are highly desirable to serve diverse patient populations effectively
• Strong attention to detail for documentation review, billing accuracy, and appointment scheduling efficiency
• Office management skills including filing, data entry (10 key typing), and administrative support within a fast-paced environment

Join our team to make a positive impact on patients’ oral health journeys! We are dedicated to fostering a supportive workplace where your skills are valued and your professional growth is encouraged. This paid position offers an engaging environment where you can develop your career in healthcare administration while contributing to exceptional patient care.

Pay: $27.00 - $34.00 per hour

Benefits:

• 401(k) matching
• Cash balance pension plan
• Disability insurance
• Employee discount
• Family leave
• Paid time off
• Parental leave
• Retirement plan

Experience:

• Dental receptionist: 2 years (Required)

Work Location: In person