Dental Scheduling Lead

Who we are

We are a privately owned, single doctor, dental practice that has been a keystone of the community since 1978. We love our patients and work hard to provide great, well thought out care for our them. We strive to follow the Golden Rule: Treat others how we would want to be treated. We have maintained a very good and more open and transparent relationship with our patients than most are used to.

As we grow, we are looking to refine our patient experience and move towards a smaller practice model that is less reliant on dental insurance, so experience in Out-Of-Network or Fee-For-Service offices would be a plus. Supportive coaching and training will be included for all of us, to better help us work and stay calibrated and happy as a team.

Office Schedule

Monday 7:45-12:00, 1:00-5:45

Tuesday 7:45-12:00, 1:30-6:15

Wednesday 7:45-12:00, 1:00-5:15

Thursday 7:30-1:30

Friday closed

Overview
We are seeking a dynamic and highly organized Dental Scheduling Lead to join our vibrant dental team. In this pivotal role, you will oversee the scheduling operations, ensuring smooth patient flow and optimal utilization of clinic resources. Your energetic approach will help foster a welcoming environment for patients while maintaining efficient administrative workflows. The ideal candidate is passionate about delivering exceptional patient service, possesses strong medical administrative skills, and thrives in a fast-paced dental setting. This paid position offers an exciting opportunity to lead scheduling initiatives that directly impact patient care and clinic success.

Responsibilities

• Manage daily dental appointment scheduling using advanced EHR (Electronic Health Record) systems utilizing Dentrix and Dental Intel, ensuring accuracy and efficiency.
• Coordinate with dental providers, hygienists, and support staff to optimize appointment availability and reduce wait times.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes, when applicable, to streamline patient intake.
• Maintain comprehensive documentation review for patient records, treatment plans, and care coordination in compliance with HIPAA regulations.
• Facilitate communication with patients via multi-line phone systems, providing excellent phone etiquette and patient service.
• Oversee the application of the correct CDT dental codes, and dental terminology for accurate billing and record-keeping.
• Support office management tasks such as intraoffice communication with specialists, managing clinic schedules, and assisting with third party billing (e-Assist)
• Collaborate closely with clinical staff to ensure proper documentation review and adherence to health information management standards.
• Utilize computer skills in Microsoft Office suite for report generation, data entry, and administrative support tasks.
• Ensure compliance with HIPAA standards during all aspects of health information handling and documentation review.

Experience

• Proven experience in dental office management or clinical scheduling within a busy dental.
• Strong knowledge of Dentrix a plus.
• Familiarity with dental coding and billing procedures related to dental care plans.
• Excellent customer service skills with proficiency in multi-line phone systems and front desk operations.
• Prior clinic experience involving intake procedures, appointment scheduling, and office management is preferred.
• Strong computer skills including typing (10-key), Microsoft Office applications, and familiarity with dental practice management software such as Dentrix.
• Knowledge of HIPAA regulations coupled with experience in health information management ensures confidentiality and compliance at all times. Join us as a Dental Scheduling Lead where your energy fuels our mission to provide outstanding patient care through efficient scheduling and administrative excellence!

Pay: $26.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Uniform allowance

Experience:

• Appointment scheduling: 3 years (Preferred)

Ability to Commute:

• Pittsburgh, PA 15234 (Required)

Work Location: In person