Dental Service Line Manager

Position Summary:

The Dental Service Line Manager must demonstrate regard for the rights of all patients, staff, and volunteers. The Dental Service Line Manager oversees the daily operations of the Dental Clinic. Responsibilities include assisting with creating the Dentist, Hygienist, and Dental Assistant Schedules, daily evaluation of scheduled productivity, overseeing Front Desk and Financial Administrative staff, providing support for Dentrix Users, Assisting with Daily Insurance Eligibility, Assisting with Commercial Insurance questions and coverages, monitoring supplies cost and usage, monthly analytics for lab cost, supply cost, provider productivity, schedule utilization, back up to Front Desk and Financial Administrator staff for checking in and out patients and answering phones.

Why Join Us?

• Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location!
• Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care.
• Work-Life Balance: Enjoy a flexible schedule supporting professional growth and outdoor adventure.
• Competitive compensation: Attractive salary, benefits, and bonus potential.
• Sign-on Bonus: Available for all entry-level positions and select professional roles, subject to eligibility criteria.
• Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates.
• Growth Opportunities: We're committed to helping you grow professionally through continued education and development.
• Comprehensive Benefits:

• Insured group health, dental, and vision plans.
• 401 (k) retirement plan with employer match.
• Employer-paid life, AD&D, and long-term disability plans.
• Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
• Free access to confidential resources through an Employee Assistance Program (EAP).
• Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
• Lifestyle Spending Account for full-time employees.
• Fringe benefits like a shared ski medallion, discounted Rec Center membership, and more.

Essential Functions:

• Supervision & Training
  • Hire, train, and supervise Dental Patient Access Representatives (PARs) across ECH, Lake County, Park County, and SBHC sites.
  • Mentor the PAR Supervisor in hiring, training, and overseeing Dental PARs.
  • Provide customer service training and ensure high-quality patient interactions to deliver exceptional care.
• Clinic Operations & Scheduling
  • Oversee daily dental operations, including administrative processes and workflow efficiency.
  • Ensure accurate Dentrix scheduling (patient demographics, appointment types, providers, insurance eligibility, payments, confirmations, and payment plans).
  • Scrub the schedule 4 days in advance and confirm appointments 2 days ahead.
  • Optimize provider schedules for efficiency and productivity while managing monthly schedule templates.
• Patient Care Coordination & Case Management
  • Support dental providers in treatment plan coordination and ensure sequencing aligns with patient needs.
  • Train PARs on dental terminology and treatment plans and ensure clear patient communication.
  • Establish partnerships with FIRC, Friends of Man, AV Hunter Trust, and the Veterans Administration to support patient care.
• Regulatory Compliance & Quality Improvement
  • Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations and oversee staff training.
  • Maintain accurate documentation and records for compliance with regulatory standards.
  • Participate in Quality Improvement processes, including patient and staff satisfaction surveys.
• Financial & Administrative Oversight
  • Review and manage payroll, grant coordination, and budget planning with the CEO, COO, CFO, and HR Director.
  • Serve as a liaison between credentialing, medical, and behavioral health departments to integrate services across the clinic.
  • Oversee daily deposit reconciliation and financial compliance.
• Communication & Leadership
  • Act as a clinic representative when engaging with local dentists, dental labs, service organizations, and the public.
  • Address patient complaints and ensure effective communication across all sites to maintain a seamless patient experience.
  • Collaborate with the dental director and leadership team on strategic decisions that impact the department.

Additional Tasks/Responsibilities:

• These may change, and additional duties may be assigned. This position requires the ability to work in any ECH Clinic location, including Summit, Lake, Park County, and all SBHC sites.
• Review, oversee, and manage all timekeeping, grant coordination, and payroll for the Dental Staff.
• Work with the dental department's CEO, COO, and CFO on budgetary and financial management.
• Work closely with the Human Resources Director on all leadership, hiring, staffing, recruitment, and retention.
• Work closely with medical leadership, the CMO, and the Behavioral Health Service Line Director on Team-Based Care and Integrated Services across all Clinic operations.

Daily Tasks:

• Ensure scheduling, appointment confirmations, and last-minute reminders are completed.
• Monitor the Lighthouse messaging system and ensure timely responses.
• Oversee workflow efficiency and schedule adjustments at all locations.

Ongoing Tasks:

• Create and update PAR and dentist schedules in Dentrix.
• Manage timecard approvals, PTO requests, and department payroll processing.
• Serve as an insurance liaison for in-office patient support.
• Monitor compliance with clinical documentation standards (e.g., ensuring providers sign notes).
• Address negative patient reviews and implement service improvements.
• Coordinate credentialing updates and provide onboarding across sites.
• Manage patient refunds, Medicaid grant tracking, and financial workflows.
• Support team members through monthly one-on-one check-ins and training.

Qualifications:

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Experience

Must-Haves to be Successful:

• A minimum of 1-2 years in a dental office setting and prior supervisory experience are required.
• Proficiency in word processing, spreadsheets, electronic health records, and database management.
• Strong organizational skills, time management, and ability to handle multiple tasks effectively.
• Ability to analyze problems, collect data, establish facts, and make sound decisions.
• Capable of exercising independent judgment, self-direction, and organization.
• Ability to reason objectively, assess patient needs, and develop appropriate plans.
• Understanding of state, federal, and agency regulations, as well as the ability to interpret them accurately.
• Clear and concise documentation skills with the ability to effectively communicate in English.
• Comfortable handling interruptions and shifting priorities while maintaining deadlines.
• Strong ability to work cooperatively with patients, colleagues, administration, providers, referral sources, and regulatory agencies.
• Ability to perform well under pressure in a high-stress environment.
• Ability to read, write, and speak the English language.

Nice to Have:

• Previous non-profit or volunteer setting.
• Bilingual in English and Spanish.

Supervisory Responsibilities: All Dental Administrative Staff

Work Environment:

The work environment in a healthcare setting can be fast-paced, involving direct interaction with patients and healthcare professionals. The individual may also work in a clerical or school setting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate. The job requires procedures or other job-related tasks that involve an inherent potential for contact with mucous membranes or skin from blood, body fluids, or tissues, or for spills or splashes of these fluids.

Physical Demands:

An employee must meet the physical demands described here to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Travel may be required for this position.

Below are the minimum knowledge and physical requirements for this position.