Dental Treatment Coordinator/ Receptionist

Job Overview
We are seeking a dynamic and organized Dental Treatment Coordinator/Receptionist to join our vibrant dental team. In this role, you will serve as the first point of contact for patients, ensuring a welcoming experience while managing appointment scheduling, insurance verification, and patient records with precision. Your energetic approach and attention to detail will help streamline office operations, facilitate effective communication between patients and providers, and support the overall success of our dental practice. This position offers an exciting opportunity to combine administrative expertise with a passion for patient care in a fast-paced environment.

Responsibilities

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage appointment scheduling using dental practice management software such as Eaglesoft or Dentrix, coordinating with clinical staff to optimize daily patient flow
• Verify insurance coverage, perform insurance benefits explanation, and handle insurance claims processing efficiently
• Review and update patient medical records, ensuring accuracy and compliance with HIPAA regulations
• Assist patients with intake forms, explain treatment plans, and address questions regarding billing or insurance procedures
• Maintain accurate documentation review for treatment authorizations, referrals, and care plans
• Handle multi-line phone systems with professionalism, providing excellent patient service and redirecting calls as needed

Skills

• Extensive experience with dental office management software including Eaglesoft and Dentrix; familiarity with EMR (Electronic Medical Records) systems like Meditech or Epic is a plus
• Strong knowledge of dental terminology, medical coding (CPT, ICD-9/10), and insurance verification procedures including Medicare and Medicaid guidelines
• Proficient in medical billing, coding, documentation review, and health information management practices
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (including 10 key typing)
• Exceptional phone etiquette, customer service skills, and ability to handle multi-line phone systems efficiently
• Bilingual abilities are highly valued to serve diverse patient populations effectively
• Previous clinic or dental office experience is preferred; familiarity with dental terminology such as Care Plans is advantageous
• Knowledge of HIPAA compliance standards to ensure confidentiality of patient information
• Strong organizational skills with clerical experience in filing, medical records management, and front desk operations
• Ability to work independently while maintaining a collaborative team approach in a busy clinical setting

Join us to be part of a dedicated team that values energetic service delivery and meticulous administrative support. Your contribution will directly impact our patients' experience while supporting the seamless operation of our dental practice!

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person