Department IT Support Technician

Come join the Forsyth County Elections Department! We are hiring a Department IT Support Technician. The Department IT Support Technician provides technical and operational support to the Board of Elections office with respect to managing the testing, programming, repairing, and maintenance of the voting equipment. This position will oversee and maintain the warehouse facility and inventory of all voting equipment and supplies. Additionally, this position will assist with the maintenance of the county-wide geocode and jurisdiction files in the voter registration database, website management, public record requests, data statistics analysis, database management, ballot allocation, precinct support and post-election audits. The Department IT Support Technician also provides troubleshooting support to all departmental staff for office hardware and software issues

This is a great opportunity for someone with elections experience and/or information technology background in administering elections in major jurisdiction. The Department IT Support Technician will be part of an organization that promotes innovation and modernizing elections administration.

• May require some evening and weekend work.
  
  

Special Requirements

Selected candidate will be required to successfully pass a more stringent criminal background check per N.C.G.S.

• 163-27.2(f): “A county board of elections shall require a criminal history record check of all current or prospective employees of the county board of elections, as defined in G.S. 163-37.1(a)(1), who have or will have access to the statewide computerized voter registration system maintained under G.S. 163-82.11 and for any additional position or function as the State Board may designate.
  
  

A successful candidate should have the following knowledge, skills and abilities:

Considerable knowledge of computers and related information technology devices.

Considerable knowledge of the software packages utilized.

Ability to communicate effectively with users of varying skill levels.

Ability to work under time constraints and other demands.

Ability to develop and present computer-related training.

Ability to design and produce complex reports.

Strong attention to detail.

Ability to work independently and as part of a team.

Adaptability and the ability to learn new technologies quickly.

Strong organizational skills, especially during high-pressure election periods.

Graduation from high school or equivalent and three years of relevant experience working with computer systems or technology.

Must have a valid N. C. driver's license.

Elections management experience or post-secondary degree in Information Systems or Computer Science preferred.

A higher education level may be considered as a substitution for all or part of the experience requirement.The Department IT Support Technician is responsible for

• managing the testing, programming, repairing, and maintenance of the voting equipment
• assist with the maintenance of the county-wide geocode and jurisdiction files in the voter registration database
• data and statistics request & public information
• hardware and software support
• equipment and ballot allocation
• precinct support
• post-election audit
• website management
• state data for voter list maintenance.