Department Manager II

• 
  Greet customers and ensure that shop staff provide timely and quality service in accordance with established standards.

• Ensure the proper implementation of company policies and procedures to enhance operational effectiveness.

• Control the merchandising of products to optimize sales while maintaining alignment with brand image and standards.

• Monitor stock levels continuously, maintain inventories, and reorder merchandise as necessary to ensure adequate stocks and maximum availability of range and sizes at all times.

• Manage department staff by establishing goals and objectives, overseeing performance management, and developing and motivating employees to achieve high levels of performance.

• Conduct daily department meetings to ensure clear understanding and effective communication of activities, objectives, and events.

• Provide on-the-job training, demonstrations, and instructions for existing employees to foster their development and maintain high standards of performance.

• Specific to Multimedia: Plan and prepare the team schedule on a weekly basis, submitting it to the hierarchy for approval.

• Specific to Multimedia: Implement up-selling and cross-selling strategies within the team to maximize sales volume and achieve set targets.

• Specific to Multimedia: Conduct bi-annual performance appraisals for department staff.

Language Proficiency

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Skills

• Strong knowledge and understanding of shop operating procedures.

General Experience

Six to eight years of experience in Retail, or a similar role.

Managerial Experience

Three years of experience in a managerial role.