Deposit Operations Specialist

Position Summary: This position is responsible for performing a variety of daily operational tasks related to customer deposit accounts, including wire transfers, check processing, large dollar and ATM/mobile deposit review. The role requires a high level of accuracy, adherence to time-sensitive deadlines, and strict compliance with bank policies and procedures.

Responsibilities:

• Process daily wire transfers by entering and approving customer requests, handling exceptions, and completing required verifications. Ensure all transactions are accurate, secure, and completed on time in line with bank procedures and regulations. Provide weekly wire activity updates to management.
• Review and process ATM and mobile deposits in accordance with established procedures and daily deadlines
• Compile, review and distribute large deposit and large dollar reports; review all large dollar items, validating check accuracy for legal line, maker, depositor and account information, as well as check kiting, fraud activity and check washing
• Conduct customer account and legal research as necessary; including responses to internal and external customers
• Perform all daily, monthly and quarterly reconciliations for the department including day 2 balancing and wires
• Process foreign check collections and foreign currency transactions
• Maintain accurate customer records, including but not limited to, CIF updates, account maintenance, officer code changes, and address updates
• Prepare and distribute remittance reports to CT and RI Bar Foundation on a monthly and quarterly basis
• Exercise sound judgment, discretion, and professionalism when handling sensitive transactions and customer interactions
• Deliver prompt, professional support to branches, call centers, and internal departments; resolve inquiries efficiently and strive for first-call resolution
• Scan and index all deposit-related documentation into the imaging system
• Serve as backup support across department functions as needed
• Perform additional duties as assigned by management

Knowledge, Skills, Requirements:

• General banking knowledge; prior retail banking experience preferred
• Experience with COCC systems preferred
• Strong customer service orientation with a professional demeanor
• Ability to manage multiple priorities in a high-volume, fast-paced environment
• Proficiency in Microsoft Office and web-based applications
• Strong attention to detail and organizational skills; managing multiple tasks to resolution
• Effective communication skills, particularly via phone and internal channels
• Ability to work collaboratively in a team environment
• Commitment to maintaining internal controls and adhering to all bank policies

Physical Demands and Condition Requirements:

• General office environment.

Equipment Used:

• General office equipment, i.e., calculator, photocopier, etc.
• Computer
• Scanner

ADA: The employer will make reasonable accommodations in compliance with the Americans with

Disabilities Act of 1990.