Deputy Communications Director

The Town of Hopkinton seeks an Deputy Communications Director

The Town of Hopkinton seeks a steady, experienced, and operationally focused Deputy Communications Director to serve as a primary supervisor of the Town’s police and fire dispatch operations.

Hopkinton is committed to providing responsive, professional, and community-centered public safety services. We are seeking a leader who can support our 24/7 communications center through strong supervision, operational oversight, training coordination, and quality assurance.

If you thrive in high-responsibility environments and are motivated by public safety service,

we invite you to apply.

Anticipated Hiring Range: $72,259.20 to $86,715.20 Annually, depending on qualifications

Position Full Range: $72,259.20 - $101,171.20

Competitive Leave and Benefits package

40 hours per week in a 24-hour public safety communications environment. Flexibility is required to support operations, which may include evenings, weekends, holidays, or emergency coverage.

Under the direction of the Communications Director, the Deputy Communications Director provides day-to-day supervision of full-time and per diem dispatch staff and oversees:

• Day-to-day coordination of dispatch operations
• Direct supervision of full-time and per diem dispatch staff
• Staff scheduling and shift coverage
• Training coordination and certification compliance
• Quality assurance and operational review
• Policy implementation and procedural updates
• Payroll backup and administrative support

This position functions with a high degree of independence in managing daily dispatch operations while supporting long-term departmental goals.

QUALIFICATIONS:

The ideal candidate will possess a high school equivalency and five (5) to seven (7) years of progressively responsible dispatch experience, including managing or supervising staff; or any equivalent combination of education, training, and experience.

Successful candidates will demonstrate strong operational knowledge of police and fire dispatch procedures, familiarity with Incident Command Systems, and experience working within a structured public safety environment. The ability to supervise, mentor, and support staff in a professional and accountable manner is essential.

An Associate’s or Bachelor’s degree in Emergency Management, Public Safety, Computer Science, Criminal Justice, or a related field is preferred.

Candidates must hold required State 911 and APCO certifications and maintain all necessary credentials applicable to public safety communications leadership.

Knowledge, Abilities and Skills:

Successful candidates will demonstrate:

• Strong knowledge of Incident Command Systems and public safety operations
• Ability to supervise and mentor staff in a supportive and accountable manner
• Experience coordinating schedules and maintaining required staffing levels
• Ability to troubleshoot dispatch technology and operational systems
• Calm, decisive leadership in high-stress emergency environments
• Excellent communication skills with staff, public safety partners, and Town leadership

Additional Requirements:

• State 911 Department Emergency Telecommunicator Certification
• Public Safety Telecommunicator 1 Certification
• APCO Emergency Medical Dispatcher Certification
• CJIS Certification
• CPR Certification
• FEMA-Incident Command System: ICS 100/700, ICS200, ICS300

Internal/External Applicants: To be considered for this position, please submit the required online Application for Employment using the link provided below. Please don’t forget to include a resume and cover letter. Applications will be considered upon receipt and accepted until the position is filled. The position will remain open until filled. A paper application may be obtained by contacting hr@hopkintonma.gov.

https://townofhopkintonma.easyapply.co

Job Type: Full-time

Pay: $72,259.20 - $101,171.20 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Work Location: In person