Deputy Customer Service Manager – Logistics & Shipping Background Only

We Are Hiring – `` Deputy Customer Service Manager`` – Logistics & Shipping Background Only

We are looking for an experienced (( Deputy Customer Service Manager )) to lead and manage daily customer service operations in the express logistics industry. The ideal candidate must have strong leadership skills, a results-driven mindset, and proven experience in top courier companies.

Key Responsibilities:

- Supervise and optimize daily customer service operations.

- Monitor service KPIs (First Response Time, Resolution Time, NPS, Complaint Ratio).

- Develop and train the customer service team to meet performance targets.

- Collaborate with Operations, Sales, and IT to resolve service-related issues.

- Analyze performance data and prepare regular reports.

- Handle VIP escalations and ensure professional resolutions.

- Drive process and digital improvements (CRM, automation, chatbots).

- Support the Customer Service Manager in planning and leadership tasks.

Requirements:

- Bachelor’s degree in Business, Logistics, or related field (Master’s is a plus).

- 5–7 years of proven experience in customer service management within the logistics or shipping industry.

- Strong leadership and team management skills.

- Analytical and result-oriented mindset.

- Excellent English communication (spoken & written).

- Hands-on experience with CRM systems and service tools.

Job Details:

📍 Location: 6th of October City – Industrial Zone

🚌 Transportation: Provided from nearest pickup point

🕘 Working Hours: 9:00 AM – 5:00 PM

🛑 Day Off: Friday

To Apply:

📧 Send your CV to : youssef.ehab@speedaf.com

📌 Subject Line: Deputy Customer Service Manager