Deputy Manager Verification Services

About the job:

• The Deputy Manager will be responsible for playing a key role in client servicing and operation management for verification service for existing and prospective clients. This role involves interacting with clients on regular basis, and ensuring team delivers as per agreed SLAs, timely reporting, compliant addressal and enquiry management, collaborating with internal stakeholders across operations, finance, quality, IT, and other departments to deliver accurate and timely insights for client and internal reporting.

Key Responsibilities:

Job Responsibilities:

Strategic Reporting and Data Analytics

• Monitor Key Performance Indicators (KPIs) to track the performance.

• Liaison with the verification services partner with respect to process adherence required and timelines.

• Set out quality standards for various operational areas, ensuring minimization of TAT and insufficiencies.

• Ensure preparation of Standard Operating Procedures (SOPs), PPTs, Proposal and Process documents.

• Achieve the Service Level Agreement's through process enhancements, monitoring key deliverables and tracking key indicators of the business for the department.

• Train & monitor performance of the team members to maintain excellence in the process operations.

• Manage and adhere to the ISO objectives of the department with respect to productivity, utilization, accuracy & customer satisfaction

• Ensure reports undergo quality check and submitted in timely manner.

• Create reports and MIS to effectively communicate insights to key stakeholders.

• Interact with existing clients to troubleshoot & take feedback on service levels.

• Ensuring minimization of errors & mitigation of risks through constant monitoring.

• Drive internal & external customer satisfaction. Stakeholder Engagement and Process Optimization

• Establish and maintain contact with various internal departments, ensuring delivery on operational requirements.

• Manage internal processes on behalf of client governments, including reporting, compliance, customer support.

Tender and Proposal Management

• Compile documents and data required for bid preparation, working in collaboration with departmental stakeholders.

Compliance, Brand Management, and Market Intelligence

• Ensure compliance with the company’s information security policies and procedures.

• Enhance the company’s profile and brand image through strategic initiatives and sustained business development efforts.

• Develop a comprehensive understanding of the business landscape, including market share and potential, to align strategies with business goals.

• Conduct market intelligence activities to stay updated on industry trends, competition, and emerging opportunities.

Environment, Social & Governance

• Promote judicious use of natural resources.Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Minimum Requirements:

Education

• High School Graduate/Postgraduate or Global Equivalent degree.Experience

• 3 - 8 years of relevant work experience.

• Experience in the verification services industry in a GCC country preferably UAE.

• Expert (advanced level knowledge and usage) of Microsoft Excel, Pivot tables, Graphs.

• Expert in Client Servicing and relationship Management

• Expert ability to do data mining

• High proficiency in data management and use of databases.

• Ability to combine, analyse and present data from different sources/databases.

Please forward your resume to josephb@vfsglobal.com if you meet with the above requirement with the Reference Number DM/VS/032 and the designation of Deputy Manager Verification Services in the subject when you apply to this position. Please note that only candidates who meet with the requirements will be contacted by the HR Department.

Job Type: Full-time

Pay: From AED7,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales : 5 years (Required)

Language:

• English (Required)

Location:

• Dubai (Required)