Deputy Operations Lead - Neurodevelopment

Location: Chichester (office-based, 5 days per week)

We welcome applications from candidates living within a reliable commuting distance of the office.

About KT Healthcare

KT Healthcare is a family-owned private healthcare provider specialising in neurodevelopmental, brain injury and therapeutic services. We work with GPs, NHS ICBs, Local Authorities and private sector partners to deliver accessible, person-centred care.

Due to continued growth within our Autism Diagnostic Service, we are seeking an experienced Deputy Operations Lead to support operational delivery, team leadership and service improvement.

The Role

Working closely with the Operations Lead, you will support the day-to-day management of the Autism Diagnostic Service, ensuring efficient, compliant and high-quality service delivery.

You will lead Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, oversee operational performance, support workforce planning and contribute to continuous improvement initiatives.

This role is ideal for a proactive operational leader who enjoys problem-solving, developing people and driving service excellence in a fast-paced healthcare environment.

Key Responsibilities

Operational Management

• Support day-to-day delivery of the Autism Diagnostic Service.
• Assist with appointment scheduling, workforce planning and service coordination.
• Monitor operational performance and support achievement of service targets.
• Identify and implement process improvements and efficiencies.
• Support the introduction of new systems and ways of working.
• Provide operational cover during the Operations Lead’s absence.

Team Leadership

• Provide day-to-day leadership and support to operational teams.
• Conduct supervision meetings, one-to-ones and appraisals.
• Support recruitment, onboarding, training and development.
• Promote a positive, collaborative and accountable culture.
• Assist with workload management and resource allocation.

Patient Experience & Communication

• Support effective coordination of patient pathways and operational processes.
• Act as an escalation point for patient, clinician and operational queries.
• Assist with complaint investigation and resolution.
• Maintain effective communication between operational teams, clinicians and senior leaders.

Governance & Compliance

• Support compliance with safeguarding, GDPR and information governance requirements.
• Maintain accurate operational records and data management practices.
• Assist with incident reporting, audits and quality improvement initiatives.
• Identify operational risks and support mitigation plans.

Data & Reporting

• Support collection, analysis and reporting of operational data.
• Monitor KPIs and identify trends and improvement opportunities.
• Assist with workforce, referral and performance reporting.
• Contribute to data-driven decision-making and service development.

About You

You will be an organised and confident operational professional with experience leading teams in a fast-paced environment.

You will have excellent communication skills, strong attention to detail and the ability to manage competing priorities while maintaining a professional, solutions-focused approach.

You will be passionate about delivering high-quality services, developing people and contributing to a positive workplace culture.

Qualifications & Experience

Essential

• Experience in a supervisory, team leader or management role.
• Experience working in a fast-paced operational environment.
• Strong organisational and workload management skills.
• Excellent communication and interpersonal skills.
• Experience supporting or managing team performance.
• Strong analytical and problem-solving abilities.
• Ability to interpret data and identify trends.
• Proficiency in Microsoft Office and business systems.
• Understanding of confidentiality, safeguarding and professional standards.

Desirable

• Experience within healthcare, clinical services or another regulated environment.
• Experience managing operational teams.
• Knowledge of GDPR and information governance requirements.
• Experience producing operational reports and performance data.
• Experience supporting service improvement or change initiatives.
• Understanding of autism diagnostic pathways or healthcare service delivery.

Why Join KT Healthcare?

KT Healthcare is a values-driven, founder-led organisation committed to improving lives through accessible, high-quality healthcare services.

As a growing family-run business, we combine entrepreneurial thinking with accountability, collaboration and care. Our leadership team remains closely involved in shaping the organisation, creating opportunities for employees to contribute meaningfully and develop professionally.

Benefits

• Competitive salary dependent on experience.
• 28 days annual leave plus Bank Holidays.
• Employee Assistance Programme.
• Private Medical Insurance following successful completion of probation.
• Company Sick Pay.
• Contributory Pension Scheme.
• Ongoing training and development opportunities.
• Additional festive leave at Christmas.

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