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Deputy Program Manager

Alexandria, United States

Overview

The Deputy Program Manager will be responsible for day-to-day operational leadership and support for the successful execution of the USCG VIA Call 1 contract. This position will serve as the designated alternate to the Program Manager, providing critical oversight across functional areas including engineering, cybersecurity, logistics, asset management, and service operations. The ideal candidate will bring a blend of operational depth, program execution acumen, and strong team coordination experience. This is a hands-on leadership role that requires the ability to manage people, processes, and outcomes while maintaining alignment with DHS performance frameworks and mission-critical support functions.

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Responsibilities

Position Duties:

Support execution of the Program Management Plan (PMP), including oversight of daily operations, staffing, communications, and performance tracking.
Serve as the acting Program Manager in meetings and decision-making forums when required.
Coordinate cross-functional teams and ensure operational integration across technical, cybersecurity, field, and logistics towers.
Track deliverable quality, staffing compliance, and project timelines, escalating risks or blockers proactively.
Support performance management efforts, including preparation of Monthly Status Reports (MSRs), Program Management Reviews (PMRs), and corrective action plans.
Drive staff readiness, certification compliance (DoD 8140), and continuous professional development across program personnel.
Collaborate with the Quality Assurance Lead and Service Management Lead to ensure services are delivered to performance standards and aligned with customer expectations.

Qualifications

Demonstrated Abilities:

Experience managing day-to-day operations of large-scale, performance-based federal IT contracts.
Ability to communicate effectively across all levels of stakeholders, from technical leads to mission owners.
Proficiency in risk tracking, task order planning, milestone monitoring, and change management.
Strong problem-solving skills and situational leadership in high-tempo operational environments.
Familiarity with DHS DESMF, TBM, and ITIL service delivery frameworks.

Position Qualifications:

Education:
Bachelor’s degree in Project Management, Business, Computer Science, Technology, or a related field required.

Certifications:

PMP Certification – Preferred
ITIL v4 Foundation – Required
DoD 8140/8570 Compliance (e.g., Security+) – Preferred

Clearance:
DoD Top Secret – Required (TS/SCI Eligible – Preferred)

Experience:

7+ years of experience managing or supporting federal IT programs, including operational support, team leadership, and contract execution.
Demonstrated experience supporting program transition, performance oversight, and customer engagement.
Experience working in a multi-vendor or integrated contractor team environment.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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