Derm Coordinator - Fort Collins, CO

The Derm Coordinator is responsible for overseeing clinical and administrative operations in a dermatology clinic. The person in this role is involved in coordinating patient appointments, managing EMR and ensuring seamless communication between patients, healthcare providers and clinical staff. This associate may provide both direct and indirect patient care, as well as coordinating the provision of a variety of support functions
throughout the clinic. Individuals in this position will function within the scope of practice for a Derm Coordinator as determined by regulations of the state of employment. Additional duties may be assigned to the person employed in the role of Derm Coordinator.

Essential duties and responsibilities:

• Coordinating and supervising other clinical staff while assisting physicians to provide quality patient care
• Provide administrative support, prepare exam rooms, assist with procedures as needed and facilitate

communication between patients and providers

• Maintain inventory by monitoring and replenishing supplies, ensuring adequate stock levels
• Maintain accurate and up-to-date patient records, including electronic medical records (EMR), ensuring

compliance with privacy regulations such as HIPAA

• Scheduling patient treatments and surgeries, communicate effectively to provide instructions for preappointment preparations and post-visit care
• Serve as point of contact for patient inquiries and concerns with professionalism and empathy
• Handling or supervising patient callbacks
• Facilitate referrals to specialist or other healthcare providers as needed, and ensure patients follow through with recommended treatments and appointments
• Provide training and guidance to new and existing clinical staff member as needed
• Review provider schedules and calendars to ensure accuracy of schedule appointments
• Assist in quality improvement initiatives, ensuring compliance with all state and federal regulations and guidelines for environmental safety, worker’s compensation, wage and hour laws, OSHA, CLIA, Board of Pharmacy, DEA etc.
• Ensure a clean and organized environment
• May perform other duties or special projects as required or as assigned.

Knowledge, skills, and abilities:
1. Knowledge of ADCS policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties
2. Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned; ability to oversee appropriate electronic health record access by other staff
3. Knowledge of medical terminology and ability to use appropriately
4. Excellent organizational skills
5. Excellent verbal and written communication skills
6. Skilled in using computers; skilled in typing/keyboarding with typing speed of 40 wpm or greater preferred
7. Knowledge of general and practice-related computer programs; knowledge of medical billing
8. Ability to practice confidentiality and follow HIPAA regulations with patient information; ability to oversee HIPAA compliance by other staff
9. Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization
10. Ability to recognize a problem and effectively problem-solve, accessing guidance from the Regional Manager, Human Resources, Compliance, or other resources when necessary
11. Ability to manage time efficiently, prioritize, multi-task, and adapt to change
12. Ability to maintain high level of accuracy in all documentation and in the performance of all job duties
13. Ability to perform the essential job duties within the scope of education and training
14. Ability to work independently while promoting and maintaining a productive team working environment

Professionalism/Communication

• Project a professional manner and image, including proper workplace attire and grooming standards; always exhibit professional conduct
• Adhere to ethical principles and core ADCS values
• Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversity
• Demonstrate initiative and responsibility for actions
• Work as an effective team member
• Maintain a strong record for attendance and punctuality in arriving at work
• Enhance skills through continuing education

Education

• Current certificate of completion from a medical vocational training program preferred
• Current CPR certification
• Associate degree or higher preferred
• High school diploma or GED required

Experience

• Minimum of one (1) year dermatology practice experience required
• Minimum of 2 years of supervisory/management experience preferred
• Previous experience in a physician practice environment required

Licensure/Certification Requirements

• Current certificate of completion from a medical vocational training program or current state nursing license
• Current CPR certification