Dermatology Float Clinic Coordinator

The role of the Float Clinic Co-ordinator is to receive and process requests from diverse sources for appointments in Outpatient or day case services. Most requests are referrals from the GPs made via ERS though some may also come via letter or email. Requests may also come through other sources including MDTs, Consultants, Nurses or Accident and Emergency. Requests need to be processed according to NHS and Trust policies and targets making sure appropriate new patients are registered on the Somerset Cancer Register and Medway. Appointments are made taking into account patient wishes and ensuring patients are fully informed about any arrangements. There will also be responsibility for changing or cancelling appointments as required and adjusting clinics when directed. The post holder will be responsible for providing information on a range of data as required by the Outpatient Management Team and to assist the Outpatient Management team in meeting the targets of the Patient Access Policy.

Communication:
To support the triaging of referrals by liaising with key clinical staff

Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

To act as a point of contact for queries from clinical and non-clinical staff

Liaise with clinical and non-clinical teams across the Trust via telephone and email

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Communicate changes to clinics and appointments to patients as instructed, often at short notice.

Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:
Implement the policy for patients who do not attend (DNA) their appointment

To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager

Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

Attend appropriate meetings as required by the role’s line manager

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.