Design Concierge

Lulu and Georgia is seeking a highly motivated, results-driven Design Concierge to convert high-intent inbound leads into qualified, booked design consultations and product-driven transactions. This is a quota-carrying, sales-first role responsible for driving measurable funnel outcomes—speed-to-lead, consult bookings, conversion, and exceptional client experience.

The ideal candidate is a consultative closer who thrives in a fast-paced environment, communicates with polish and confidence, and can speak credibly about high-ticket home products and design decisions with style and authority. You’ll be the first point of contact for clients exploring design support, setting the tone for a premium experience and building momentum toward purchase.

• Own and respond to inbound leads with speed, clarity, and a premium brand voice

• Qualify prospects thoroughly (budget, timeline, scope, readiness) and guide them into the right design service
• Convert interest into booked design consultations through confident selling and strong follow-up cadence
• Prepare clients for successful consultations by setting expectations and gathering key information upfront

• Recommend tailored products and solutions aligned to client needs and Lulu and Georgia priorities
• Identify upsell and cross-sell opportunities using shopper history and internal tools
• Keep momentum strong by proactively following up with warm leads and reactivating stalled opportunities

• Stay current on product launches, promotions, and seasonal assortment shifts to sell with precision

• Track lead status, outcomes, and conversion activity accurately in HubSpot

• Maintain clean pipeline hygiene and follow documented lead follow-up cadences
• Use performance dashboards and team benchmarks to pace toward quota and improve results
• Partner closely with Design Leads to support consult readiness and drive conversion

• Represent the Lulu and Georgia voice in every client interaction—elevated, warm, and design-savvy
• Balance urgency with empathy to ensure clients feel guided, not pressured

• Create visually compelling assets (Spoak, Canva, GSuite) that inspire confidence and support conversion

Requirements:

• 2–4 years of quota-carrying sales experience (e-commerce, design services, or home furnishings preferred)
• Proven success consistently meeting and exceeding targets in a fast-paced environment
• Strong consultative selling skills: qualification, objection handling, urgency, and close
• Design fluency and confidence selling within Lulu and Georgia’s aesthetic and POV
• Proficiency in HubSpot, Zendesk, and visual tools like Spoak and/or Canva
• Excellent written and verbal communication with a polished, persuasive, client-first tone
• Experience selling luxury or high ticket products virtually, with the ability to build trust and drive conversion remotely

• Comfort working in a performance-based environment with clear metrics and coaching

• Bonus: Background in design-related sales such as home improvement services, custom retail (kitchens/closets/cabinetry), or interior design support roles