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Design Consultant
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Summary: The Design Consultant will serve as the primary in-store and in-home resource for customers seeking high-quality paint color consultations for both C2 Paint and Farrow & Ball brands. Additionally, the Design Consultant will provide customers with customized window treatment designs, focusing on the latest trends in connected home software, and provide complementary designs for the store’s window and door brands. They will combine strong connections to the design community with product knowledge, creative flair, and excellent communication skills to guide customers through color palettes and finishes on their projects while advancing the design reputation of the business.
Essential Duties & Responsibilities:
- Provide professional color consultation services for homeowners, designers, architects and contractors using the C2 Paint and Farrow & Ball color systems.
- Guide customers through window treatment options, including product features, fabric selections, and motorization solutions.
- Serve customers throughout the store, as well as conduct in-home consultations to existing décor for personalized recommendations.
- Maintain strong relationships with local designers, builders, and decorators, promoting Premium Plywood & Specialties as a design resource.
- Collaborate with store staff to ensure an inspiring, organized, and visually appealing department presentation.
- Prepare and follow up on estimates, orders, and installations to ensure exceptional customer satisfaction.
- Participate in training and vendor workshops to stay current on all paint and design product trends.
- Attend and coordinate in-store and after-hours events as needed.
- Support sales goals and contribute to department growth and community presence.
- Utilize Company Point -of-Sale and enterprise computer system for sales and purchases orders.
- Maintain a neat, clean, and organized department and work area.
- Other related functions and duties as assigned by Department Manager or designee.
Skills/Qualifications:
- Lead by example; be approachable by all associates and customers.
- Maintain intellectual curiosity; prepare and challenge yourself.
- Strong interpersonal skills with the ability to work effectively with customers, coworkers, and trade professionals.
- Minimum 2 years of college coursework or equivalent industry experience in interior design, color consulting, or related fields.
- Demonstrated knowledge of paint color theory and its application in residential or commercial settings.
- Self-starter with strong problem solving and decision-making ability.
- Excellent organizational, presentation, and follow-up skills.
- Must be available for both in-store hours and scheduled in-home appointments.
- Proficiency with basic computer applications and familiarity with design or visualization tools.
- Ability to lift >= 50 lbs.
- Valid MA driver’s license and possess clean driving record.
- Bilingual skills are a plus (English/Spanish highly desirable).
This job description outlines the general nature and key responsibilities of the Design Consultant role. It is not exhaustive and may be subject to change or modification based on the needs of the company.
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