Design & Customer Experience Coordinator

Tomfoolery Wood Co.
Kent, Washington

Job Type: Part-Time to Full-Time
Compensation: Starting at $20.00/hour (DOE)
Work Location: In-person

About Us

Tomfoolery Wood Co. is a growing furniture company based in the South Seattle area. We specialize in designing and building high-end, solid wood furniture with a focus on craftsmanship, durability, and thoughtful design.

We operate with a strong sense of accountability and pride in our work. Every team member plays a direct role in the success of the business, and we are committed to creating a workplace that supports growth, learning, and long-term career development.

Position Overview

We are seeking a Design & Customer Experience Coordinator to join our team. This role is ideal for someone with a background (or strong interest) in interior design who enjoys working directly with customers to bring custom furniture projects to life.

This position blends design, customer communication, and project coordination, as you'll help our customers take their ideas from inspiration to completion! The ideal candidate is comfortable translating customer ideas into clear, buildable concepts and supporting the process from initial inquiry through delivery.

You will work closely under the direct supervision of our principal designer to ensure your designs aren't just beautiful, but that they're buildable. You'll collaborate with our production team, and quickly learn the ins-and-outs of custom furniture design and building.

Part-time to full-time hours are available depending on candidate availability and experience.

Key Responsibilities

• Collaborate with customers to develop custom furniture designs based on their needs, space, and style
• Create detailed CAD drawings using SketchUp to support production of custom pieces
• Handle customer communications via phone, email, and chat in a professional and timely manner
• Use Zoho CRM to log interactions, create orders, and send invoices
• Coordinate freight and delivery logistics by working with customers and freight brokers to ensure smooth, end-to-end delivery
• Support internal coordination between design and production teams

Bonus Opportunities (not required)

• If you're willing to get your hands dirty, assist part-time in the shop to better understand materials and construction methods
• Capture photo and video content of projects and help support social media efforts

Qualifications

• Background (education or workplace training) in interior design or experience working in the interior design industry
• Proficiency (or willingness to learn) SketchUp or similar CAD/design software
• Strong communication skills and ability to work directly with customers
• Organized, detail-oriented, and able to manage multiple projects simultaneously
• Self-motivated with a problem-solving mindset
• Professional, positive, and team-oriented

Preferred (but not required):

• Experience with custom furniture or millwork design
• Familiarity with CRM systems (Zoho experience a plus)
• Interest in woodworking or furniture construction
• Basic photography or content creation skills

What We Offer

• Opportunity to work closely on custom furniture projects from concept to completion
• Exposure to both design and production sides of the business
• A collaborative, small-team environment
• Flexible scheduling options depending on role needs
• Opportunities for growth based on performance and initiative
• Ability to complement a current interior design practice

Work Environment & Culture

We value a respectful, accountable, and team-focused workplace. Employees are expected to communicate professionally, support one another, and contribute to a positive and productive environment. We look for individuals who take initiative, follow through, and take pride in their work.

Compensation & Advancement

Starting pay is $20.00 per hour (DOE), with opportunities for wage increases based on performance, skill development, and contribution to the company. Advancement is based on merit and demonstrated ability.

Equal Opportunity Employer

Tomfoolery Wood Co. is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

How to Apply

Please submit a brief introduction along with your resume and any relevant portfolio work (SketchUp drawings, design work, or project examples are encouraged).

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Please submit a cover letter or link to design files that demonstrate experiences similar to designing custom furniture.
• Please let us know why this position is right for you at this time. How do you see it complementing or supporting your career in interior design or related fields?

Work Location: In person