Design Studio Coordinator

Homes by WestBay is a premier luxury homebuilder dedicated to delivering a better way of life to homebuyers throughout Tampa Bay through the best customer experience in the industry. We deliver exceptional quality and value within our price range, superior design, and consistently lead the market in customer satisfaction. Our team members play a critical role in upholding these standards through craftsmanship, accountability, collaboration, and a commitment to excellence. Every role contributes to a culture focused on innovation, continuous improvement, and exceeding homeowner expectations ensuring that each home reflects the integrity, care, and precision that define the Homes by WestBay brand.

The Design Studio Coordinator supports the Design Studio team in delivering an exceptional homebuyer experience while helping drive option sales and company profitability. The role manages scheduling, buyer communications, design file processing, and studio operations, while ensuring the studio is well-maintained and displays are current. The coordinator supports the design selection process from appointment scheduling through documentation, assists with resolving buyer or field issues, and helps ensure timely delivery of selections for construction starts. This position also supports preview events, model home installations, and internal coordination to maintain an organized and seamless design process.

Responsibilities:

Assists the Design Studio Team in the fulfillment of the market leading design studio home buyer experience. The Homes by WestBay Design Studio team delivers outstanding customer service and satisfaction while offering elegant and timeless, fashion-forward selections all while driving company profitability through option sales.
Be knowledgeable of the included features and available options, the design process, and HBWB process. Understand the role of Design Consultant in order to convey a consistent buyer experience.
Facilitates the design process for our buyers.
Key objective is to inspire our buyers by providing the highest level of customer service while driving option sales and maintain a focus on value for buyer.
Homes by WestBay is committed to personalization of the home buyers experience. The Design Studio Consultant must be able to interpret requests and optimize the delivery of value to the customer.
Understand how the Design Consultants contribute to the construction process by providing concise and organized paperwork/selections/documents.
Coordinator will be responsible for maintaining studio displays, current samples and overall appearance of design studio.
Under the direction of the Design Studio Director, the Design Studio Team is the primary driver of the customer experience between sale and start of construction.
The Design Studio team drives timely delivery of color selection information for on time starts for sold, inventory and model homes.
Coordinator is the primary communicator for scheduling of appointment(s), inviting to preview thru processing of color selection addenda and documents.
Once construction of a home begins, the Design Studio Team resolves reselection issues and responds to questions that arise in relationship to finishes during construction. Coordinator directs to appropriate Design Consultant and DSD.
Facilitates the design process from scheduling buyers thru design file processing.
Contributes to the construction process by providing concise and organized paperwork/selections/documents.
Ensures existing processes and procedures are implemented.
Inspire our buyers by providing the highest level of customer service.
Schedule design appointment(s) with home buyers, log design and low voltage appointments, send out informational emails to buyers.
Responsible for Design Studio maintenance – maintain displays, labeling, current samples and overall appearance of design studio and monitor supplies.
Order and monitor supply inventories (including snacks and water bottles for Home buyers).
Monitor status of design studio files from vendor request receipt to file processing.
Prepares reports with most up to date information for backlog meeting.
Resolve field, file, and buyer issues as able (notify Design Consultant, Senior Designer, or DSD). Schedule appointments as required to facilitate reselects. Monitor reselection and backorder occurrences.
Participates in preview events and sends out follow up emails.
Includes educating sales team, construction team, potential buyers and contracted buyers on included features and available options at preview
Communicates plan/product/pricing inconsistencies to appropriate department head, Senior Designer or Design Studio Director.
Assist with installation of model homes as needed.
Coordinate team-building events and trainings as needed.
Prepare water bottle gifts and snack baskets for Deign Consultants use during Design Appointments.

Skills:

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem solving situations; Uses reason. Manages conflict and resolve problems in a professional manner.
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
Negotiation skills - Influences others for the good of the organization.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote the quality of the product, processes and the customer experience; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Gives recognition to others as appropriate; Attracts talent.
Ability to integrate and apply the company’s PACT framework in all departmental functions.

Requirements:

Minimum Experience: 1 years of design experience. Residential interior design firm/construction experience a plus
Computer-savvy (Microsoft Office, NewStar, DSM). Ability and desire to learn new technology and communicate information thru technology.
Strong organizational, multi-tasking and time management skills.
Strong active listening skills.
Strong work ethic, takes initiative, learns and applies new information quickly.
Personable, adaptable, approachable and friendly, while maintaining a strong sales orientation.
Displays knowledge of interior finishes, including natural characteristics of products, wood species, natural stone and cohesiveness of product interconnectivity.

Additional Requirements

This is an on-site position based in Tampa, FL, and will require relocation if you are not currently located in the area. While the role is primarily in-person, there may be limited access to remote work at the discretion of management and based on business needs.
This is a non-exempt role, and any overtime worked requires prior approval from management. Failure to obtain management approval for overtime may result in corrective action in accordance with company policy.
Being authorized to work in the U.S. without employer sponsorship is a precondition of employment.

Homes by WestBay, LLC is an Equal Opportunity Employer. The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other duties may be assigned as necessary, and reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. This policy applies to all aspects of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.