Designer Relationship Manager

ETC is seeking a Designer Relationship Manager to build strong partnerships within the concert touring and live event production markets. This role is dedicated to the dynamic world of live shows - working with rental companies, touring productions, and event designers -where lighting and control solutions bring performances to life.

You’ll work closely with designers, programmers, rental houses, and production teams to ensure ETC and High End Systems (HES) products are specified and adopted for major tours and events. With a robust product portfolio and exciting innovations on the horizon, this is your opportunity to influence the future of entertainment technology.

To thrive in this role, you’ll bring:

• 5+ years of experience and a well-established network within the live event, touring, professional theatre or entertainment lighting industry.
• Technical expertise that enables you to confidently operate moving lights and consoles.
• Problem-solving finesse and the ability to connect with people operating at any level within the industry.

Key Responsibilities
Relationship Development

• Cultivate and maintain strong relationships with lighting designers, programmers, production electricians, gaffers, and rental company decision-makers.
• Serve as a trusted resource for technical expertise on ETC and competitor products.

Specification & Sales Enablement

• Drive product specifications by promoting ETC and HES solutions to influencers and designers.
• Support pre-design decision-making and demonstrate product value for major productions and tours.
• Collaborate with Regional Sales Managers and Finance to structure compelling deals for rental house investments.

Market Intelligence & Opportunity Management

• Monitor designer activity and report trends, gaps, and opportunities.
• Maintain accurate account and contact details in CRM systems for visibility and tracking.
• Track competitor activity and provide actionable insights.

Product Advocacy & Feedback

• Partner with product management to share early insights and gather feedback from influencers.
• Organize factory visits and advisory groups to inform product development and drive early adoption.

Events & Industry Engagement

• Represent ETC at key industry events, tradeshows, and product demos.
• Collaborate with marketing on targeted campaigns and promotions for assigned markets.

What We’re Looking For
Experience:

• 5+ years in live event production, concert touring, professional theatre, or entertainment lighting.
• Strong network among designers, programmers, and rental companies.
• Proven ability to influence specifications and purchasing decisions.

Skills & Attributes:

• Highly organized and detail-oriented with strong CRM and business system skills.
• Tech-savvy and comfortable with moving lights, consoles, and advanced lighting systems.
• Excellent communication, negotiation, and interpersonal skills.
• Personable and able to connect with individuals at all levels of the industry.
• Willingness to travel frequently (domestic and some international).