Desk Attendant(Engineering department)

Key Responsibilities1. Answer and direct phone calls efficiently.

2. Handle guest complaints and concerns professionally.

3. Provide information about hotel services and facilities.

4. Take messages and relay them to the relevant departments.

5. Maintain a record of incoming and outgoing calls.

6. Collaborate with other departments to resolve issues.

Additional Tasks1. Greet callers politely and courteously.

2. Manage multiple calls simultaneously.

3. Escalate complex issues to supervisors or engineers.

4. Stay updated on hotel services, events, and promotions.

Skills Required1. Excellent communication and interpersonal skills.

2. Ability to multitask and handle pressure.

3. Basic knowledge of hotel operations.

4. Familiarity with telephone systems and technology.

Job Type: Full-time

Pay: ₹8,086.00 - ₹15,028.33 per month

Work Location: In person