Desk Clerk (IOTC) NF2

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7455531

• Summary of Duties:**Accepts guest reservations via telephone and in
  
  

person, always adhering to established standards, procedures and

established room rates. Registers and checks out guests, assigns rooms,

issues and controls keys, presents guest folios, collects payments,

maintains records using the property management system. Calculates and

posts charges manually to guests\' accounts. Provides guests with

information and advice about location of activities and tourist

attractions in the immediate area. Engages guests in a friendly and

hospitable manner and seeks opportunities to exceed expectations.

Handles cash and is responsible for managing a change fund. Answers

telephone or operate telephone system. Receives, sorts, and distributes

mail. Advises manager of any maintenance or guest problems. Coordinates

with Housekeeping and Maintenance teams on work orders and managing out

of order rooms. Completes housekeeping reports, records of rooms

occupied and guest accounts.

Sells retail and sundry merchandise. Restocks sundry or retail shop, and

presents merchandise in a neat and orderly fashion. Conducts monthly

inventory. Receives product and make recommendations on reorders.

Maintains a clean and orderly workstation and takes ownership of the

appearance and cleanliness of the guest lobby to maintain a clean and

organized environment for guests. Removes clutter and debris as

required.

May work any shift as required, including overnight shifts.

Provides World Class Customer Service with an emphasis on courtesy.

Assists customers and communicates positively in a friendly manner.

Acknowledges customers, smiles and makes eye contact. Asks questions to

determine, verify and solve problems. Checks for satisfaction on the

quality of goods and services. Takes action to solve problems quickly.

Alerts the higher-level supervisor, or proper point of contact for help

when problems arise.

Adheres to safety regulations and standards. Uses required safety

equipment, and observes safe work procedures. Promptly reports any

observed workplace hazards, and any injury, occupational illness, and/or

property damage resulting from workplace mishaps to the immediate

supervisor.

Adheres to established standards of actively supporting the principles

of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.