Deskside Support Technician

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

Your Mission:

Be the on-the-ground expert providing seamless support for end-users and critical infrastructure. You'll solve complex IT challenges and ensure business operations run smoothly.

What You'll Do:

• Resolve issues with Windows/macOS, O365, mobile devices, and AV/VC systems.
• Provide Smart Hands support for data center hardware (network gear, servers) under remote guidance.
• Manage the full lifecycle of IT assets: IMAC, inventory, and RMA processes.
• Deliver white-glove support for VIP staff and ensure strict SLA adherence.
• Document solutions and collaborate with global IT teams to escalate issues.

You're a Great Fit If You Have:

• 4+ years in EUC/Break-Fix support.
• Deep knowledge of Windows OS, Microsoft Intune, and Active Directory .
• Hands-on experience with data center support (a huge plus!).
• Excellent problem-solving and communication skills in English & Arabic .
• The ability to lift to 50 lbs and travel between sites.

Why You'll Love It Here:

• Competitive Salary & Benefits
• A Supportive, Collaborative Culture
• Clear Paths for Career Growth in a global company

Join Us!

We're looking for talented engineers to start immediately. If you're ready to make a real impact, apply now