Desktop Engineer

Technical Experience:

• Experience level : 6 – 8 years of Technical experience in Windows and Mac

• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Good understanding of computer systems, mobile devices and other tech products

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• Familiarity with ITSM tools like ServiceNow for ticket management.

Professional Attributes:

• Excellent customer service skills and the ability to communicate effectively with non-technical users.

• Self-starter with the ability to work independently and efficiently.

• Physical ability to manage IT equipment installations and movements.

• Adaptable and flexible to meet varying work schedules and environments.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Experience:

• Jamf: 4 years (Required)
• Mac: 5 years (Required)

Work Location: On the road