Desktop Service Technician II

Desktop Service Technician II

Location: Middleboro, MA

This position requires onsite presence 3 days a week. Remote applicants will not be considered.

We are a growing, customer-focused company with a reputation for reliability and teamwork. With a dedicated team and a supportive environment, we pride ourselves on delivering exceptional service to our employees and customers. As we continue to expand, we are looking for a skilled Desktop Service Technician to join our IT team and to help keep our technology running smoothly.

About the Role

In this hands-on role, you will provide desktop support to end users across the organization — troubleshooting hardware and software issues, installing, and configuring systems, and ensuring our team has the tools they need to do their best work. You will serve as the go-to resource for IT support questions, both remotely and in person, while maintaining a professional, customer-first approach.

• Provide support to end-users via email, chat, phone, and in-person visits.
• Diagnose and resolve hardware and software issues across desktops, laptops, and mobile devices.
• Install, configure, and test standard corporate applications on new and recycled hardware.
• Troubleshoot hardware issues to the component level and coordinate necessary repairs.
• Serve as an escalation point for Level I technicians and collaborate with other IT departments to resolve complex issues.
• Perform preventative maintenance, install system updates, and apply security patches.
• Manage user accounts and assist with hardware/software inventory tracking.
• Participate in an on-call rotation for after-hours support as needed.
• Train end-users on hardware and software usage and contribute to IT process improvement initiatives.

What We’re Looking For

• Bachelor’s degree (or equivalent combination of education and experience).
• 2–4 years of professional experience in IT support or desktop services.
• Strong understanding of desktop hardware, operating systems, and corporate applications.
• Excellent analytical, troubleshooting, and customer service skills.
• Ability to communicate clearly and effectively with both technical and non-technical users.
• Experience working in a multi-computer environment with relevant tools and systems.

Why Join Us?

At Sager Electronics, we value our team members and strive to provide a comprehensive benefits package for full-time employees. Here is what you can expect:

• Medical, dental, and vision insurance to keep you and your family healthy.
• 401(k)/Roth plan with matching, ensuring your financial future is secure.
• Healthcare Savings Accounts for added flexibility in managing medical expenses.
• Educational Assistance (Tuition Reimbursement) to support your ongoing learning and development.
• Continuous training opportunities throughout your employment, empowering you to grow both personally and professionally.
• A strong commitment to giving back to our communities through philanthropic opportunities and volunteer hours.
• We understand the importance of work-life balance, and our Paid Time Off is designed to support our employees' well-being.

The annual salary range for this position is between $60,000 and $65,000. Your offer will be based on factors such as experience, skills, geographic location, and market data all within this posted range.

Sager Electronics, a TTI, Inc. Company, is a North American distributor of Interconnect, Power and Electromechanical components from leading manufacturers worldwide and a provider of custom value-add solutions. Grounded in over 135 years of innovation and service, Sager Electronics provides customers and suppliers with a unique combination of operational excellence and innovative business solutions through its Distributing Confidence® business model. Headquartered in Middleborough, MA, Sager operates a national network of field sales representatives and power systems sales engineers, ten strategically located service centers, and a value-added Custom Solutions Center in Lewisville, TX. To learn more about us, visit www.sager.com

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.