Desktop Support

Job Summary

The Desktop Support Engineer will be responsible for providing technical assistance to end-users, diagnosing and resolving hardware/software issues, and ensuring smooth functioning of all IT systems. This role requires strong problem-solving skills, customer-centric communication, and the ability to manage multiple technical tasks efficiently.

Key Responsibilities

• Provide first-level and second-level technical support for desktops, laptops, printers, and network devices.
• Troubleshoot OS issues (Windows/Mac), software applications, network connectivity, and peripheral devices.
• Install, configure, and maintain operating systems, hardware components, and standard company applications.
• Manage user accounts, emails, and access rights using tools like Active Directory, Office 365, etc.
• Ensure timely resolution of IT tickets through the ticketing system with proper documentation.
• Set up and configure new systems for onboarding employees.
• Perform routine system checks, updates, and preventive maintenance.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain inventory of IT hardware, software licenses, and assets.
• Ensure compliance with IT policies, security guidelines, and data protection protocols.
• Support meeting room setups, video conferencing systems, and network equipment when required.
• Provide on-site support at different locations as needed.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Provident Fund

Work Location: In person