Desktop Support Analyst

IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Desktop Support person you will be responsible for Windows 11 deployment, preparing, configuring, and deploying Windows 11 across an organization's devices. This role ensures smooth migration from previous operating systems, minimizes downtime, and supports end users throughout the transition.

Key Responsibilities

• Configure, image, and deploy Windows 11 devices using tools such as Microsoft SCCM or Autopilot.

• Perform pre‑deployment assessments, including hardware compatibility checks and application readiness.

• Migrate user data and settings using tools like OneDrive.

• Troubleshoot deployment failures, driver issues, application conflicts, and hardware problems.

• Install, configure, and update required software, security tools, and corporate applications.

• Maintain accurate documentation of deployment processes, device inventories, and configuration standards.

• Provide on-site or remote support to end users during and after the upgrade process.

Required Skills & Qualifications

• Strong knowledge of Windows 10/11 operating systems, features, and configuration settings.

• Experience with imaging and deployment tools (SCCM, Autopilot).

• Familiarity with Active Directory, and M365 environments.

• Ability to diagnose and resolve hardware, software, and network issues.

• Excellent communication and customer service skills.
• Ability to work independently and manage multiple deployments simultaneously.

• Preferred Qualifications

• CompTIA A+

Requirements:

A Windows 11 Deployment Technician is responsible for preparing, configuring, and deploying Windows 11 across an organization's devices. This role ensures smooth migration from previous operating systems, minimizes downtime, and supports end users throughout the transition.

Key Responsibilities

• Configure, image, and deploy Windows 11 devices using tools such as Microsoft SCCM or Autopilot.

• Perform pre‑deployment assessments, including hardware compatibility checks and application readiness.

• Migrate user data and settings using tools like OneDrive.

• Troubleshoot deployment failures, driver issues, application conflicts, and hardware problems.

• Install, configure, and update required software, security tools, and corporate applications.

• Maintain accurate documentation of deployment processes, device inventories, and configuration standards.

• Provide on-site or remote support to end users during and after the upgrade process.

Required Skills & Qualifications

• Strong knowledge of Windows 10/11 operating systems, features, and configuration settings.

• Experience with imaging and deployment tools (SCCM, Autopilot).

• Familiarity with Active Directory, and M365 environments.

• Ability to diagnose and resolve hardware, software, and network issues.

• Excellent communication and customer service skills.
• Ability to work independently and manage multiple deployments simultaneously.

• Preferred Qualifications

• CompTIA A+

Req Benefits: Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Benefits Provided: All Regular* US employees receive: Paid vacation time accrued based on years of service Paid sick time 12 (twelve) Paid Holidays Each Calendar Year *Prorated for reduced hour schedules Additional Benefits Offered: IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disability insurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Parental Bonding Leave Bright Horizons Backup Care Bright Horizons College Coach *Benefits eligibility may differ by program for reduced hour schedules. Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.