Desktop Support Analyst I

Primary City/State:

Phoenix, Arizona

Department Name:

IT Service Delivery-Ref Lab

Work Shift:

Day

Job Category:

Information Technology

Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!

POSITION SUMMARY
This position is primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, updating data and preventative maintenance in accordance with company guidelines and procedures. This person will also troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket) in a timely and accurate fashion and provide end user assistance where required.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop, printers and laptops.
• Knowledge and understanding of software and other applications, including experience installing, configuring, and troubleshooting software on both desktop and laptops in a Windows environment.
• Knowledge of operating systems, active directory, account management, and other computing standards and best practices.
• Excellent oral and written communication skills.
• Excellent customer service skills to interact with all levels within the organization.
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Team oriented and skilled in working within a collaborative environment

MINIMUM QUALIFICATIONS

• Associate’s Degree in related field or two (2) years of desktop support experience.
• Demonstrated excellent oral and written communication skills.
• Demonstrated excellent customer service skills to interact with all levels within the organization.

PREFERRED QUALIFICATIONS

• Experience in the healthcare industry.
• Associate’s Degree in electronics, computer technology or related field and/or certifications in CompTIA, Networking or similar certifications.
• Additional related education and/or experience.

Our organization supports a drug-free work environment.