Desktop Support Engineer

Provides second-line investigation and diagnosis.

Resolves and closes incidents service requests as per the procedures allocated timelines Logs relevant incidentservice request details as per process in ITSM tool.

Communicate with client regarding incident progress

Ensures tickets are updated at all times until issues are resolved Comply with Quality Health Safety Environment (QHSE) and IT policies Liaise with clients

IT support groups and 3rd party providers when necessary

Essential Skills: Desktop Management - Infrastructure Services (IS)

Desirable Skills:

Keyword:

Skills: Desktop Management - Infrastructure Services (IS)